February 2024 by Esther Iyalla
This is the second time i'm visiting MBE Bedford and leaving disappointed. The lady/woman who attended to me the first time and was the same person there has a poor customer service. The first time I was there to have a parcel shipped she kept me and other customers waiting as she chatted away with a royal mail staff. This was about 2 years ago. I decided to go there today to ship a parcel again hoping for a somewhat better experience and I was disappointed again. The notice on the door states there were open, and lunch break is between 1pm and 1:30pm. It was 1:30pm so I decided to wait for her to open the door as she saw me waiting outside. Instead she came to the door, turned the open sign to closed and walked away. There was no courtesy whatsoever to tell me to come back or something. I was basically ignored. If the centre manager is reading this, please you need to do better. Thank you.
December 2022 by Napoleon Bonaparte
I had a laptop that needed returning to amazon for a refund. A lovely lady went the extra mile for me to find a suitable box ? for my laptop as the ones they sell typically are square, I needed a rectangular wide box for my laptop. The employee searched for a few minutes in the storage area to find an ideal box for my laptop. She even wrapped it in bubble wrap for me and duct taped it all together.Very good, fast and professional service.
November 2022 by Patrick Panek
I had a laptop that needed returning to amazon for a refund. A lovely lady went the extra mile for me to find a suitable box ? for my laptop as the ones they sell typically are square, I needed a rectangular wide box for my laptop. The employee searched for a few minutes in the storage area to find an ideal box for my laptop. She even wrapped it in bubble wrap for me and duct taped it all together.Very good, fast and professional service.
August 2022 by David Ward
Excellent member of staff, explaining what my options were. Quick and efficient. Shame no local parking available.
January 2022 by Andrea Momblanch
They told me they had boxes the size I needed and sent me a quotation for the box and for the delivery. I decided to buy just the box and do the delivery trough other means. When I went to buy the box, they said they did not had it in stock and would not refill it for me if I was not going to do the delivery with them. Unprofessional and a loss of my time.
January 2022 by Daniel O'Donoghue
Friendly and responsive staff
March 2021 by Sarang Sharma
Excellent printers and equipment, wide space, keeps to the confines of safety laid out by the govt. The people are normally quite good, communicative and efficient. However, if you make a mistake due to lack of information, they do ridicule you and humiliate you. They have a lot of restrictions on parcel servicing and they need to understand the world is NOT a botanic garden where if things are not pitch perfect everything will crumble to pieces. How will they grow if they cannot adjust to situations in life?Normally they should do their job and not incorrectly assume what other companies will do with your parcels
March 2021 by Fraser Robertson
I hope Peacock auctions read these too, as it will be their business that gets affected too. On calling them several times you are greated by rude staff, even wanting an argument that its your phone for disconnecting the previous call, no excuse for bad customer service. Like other reviews their parcel weighing is a scam, when it arrives its under the declared weight they charge for.
March 2021 by mochi
I have had a delivery by Mailbox Bedford from an Auction house. Excellent communication via email and received the parcel quickly. Also the packaging was perfect and my china arrived without any breakage. Thank you very much Mailbox Bedford team, especially Adnan! Kazuko xx
March 2021 by James Allen
Having been MBE Bedford on numerous occasions previously for print work - work was completed no problem. Since new ownership, same work has gone down in print quality and gone up in cost?? No explanation or rationale given and was very abrupt and frankly rude when asked why the change; response was - new management, I'm the manager and that's the price!Similarly, when enquiring about delivery services, the staff this time was reluctant to provide information and made it seem as though I was begging him to use their service!? Completely vacant and simply couldn't be bothered to offer any guidance or assistance.Definitely one permanently Lost customer and judging by my experience - not likely to be the last.
March 2021 by Pa?lo Fringo
1st Class from start to finish.Items collected on time, quick appraisal, well packaged, competitive price and super swift delivery. Helpful pleasant people. I was most impressed and would thoroughly recommend without any hesitation.
March 2021 by Ricky Tack
As there does not appear to be an option for zero stars, I will just write this comment: a completely USELESS organisation, with different staff (mostly Asian) giving conflicting accounts as to when my parcel will arrive, with not even explaining that the driver is not an employee of theirs as they could have sent it by Parcelforce; UPS; Royal Mail or any other courier service you can think of.Only when I called today (as my previous call from themselves they told me that it would be arriving on Wednesday, obviously after waiting in all day, there was no delivery.) after pushing the guy for information, he reluctantly gave me the fact that it was with ParcelForce, and after some probing, I finally got a tracking number.In short, a set of bumbling clowns!
March 2021 by Leo Pard
! SCAMMERS ! Overcharging for postage!!! They charge me £31 for 1.5KG item. They told me becouse items is more than 3KG but when it arrived it was barely a 1.5KG. What they using is Parcelforce go they directly and you will only pay around £10 for 10KG.
January 2021 by Iain McDonald
So happy that I found this company. Pick Up, Pack, Post in the most economical way to keep cost down and always deliver on time. Keep up the good work guys!
January 2021 by Lukas P
Be aware!!! They are stealing items especially collectables, smalls. DO NOT USE THEM!!! if you are purchasing from auction.
