November 2023 by Melissa Tyrrell
Nice food Brilliant service but the chairs are very uncomfortable, had back pain all week.Our waiter was fantastic, nothing was to much trouble and very friendly, top marks to him.
October 2023 by Nigel
My partner and visited before we went to show in Town. Great food with a really chilled atmosphere. Big thanks to Ornela who was our waitress, great service with some top banter, really made the evening that little bit more special.
October 2023 by Edward Smith
Unfortunately, we didn't have a great experience. To be fair, some could probably breeze through Zizzi in Bedford, or any other Zizzi and it'd probably be fine, but having been a customer of Zizzi for many years, I can honestly say it's gone downhill.If you have a food allergy, you are told that you have to order using a QR code and an app, whether you like it or not. We felt discriminated against as a result. We then didn't realise that the app immediately orders everything you put into it, without having the functionality to amend the order.To me, it feel like the restaurant equivalent of a self checkout. Zizzi obviously doing whatever possible to reduce costs, albeit at the expense of customer experience.My son's pasta was bland, and my pizza was bang average.Worst of all, was that I made a complaint, so I didn't have to leave a 2* review on Google, and asked for my money back. Thanks for the offer of £20 having spent £115 on a substandard dinner Zizzi. You can keep it.My advice would be to find a local, independent pizzeria. Must be loads in Bedford.
September 2023 by Ajit Bhaskar
Zizzi is a chain of restaurants across UK. The Bedford outlet is located right by the riverside, so the view is great! The pastas and desserts are good. Service is warm and friendly. I tried the tortellini and sweet cannoli. Both good. Not too heavy. Quite fresh. There are enough options for vegetarians.
September 2023 by Bita Fox
Would give a 0 if I could. Food took > 1/2 h to arrive. When it did, the waiter knocked the olive oil dish so my shorts was covered in olive oil. I happened to put on an expensive pair of designer shorts today, my mistake apparently as the manager not only didn?t apologise but asked me how the waiter had knocked the dish! He had the audacity to ask this instead of apologising. I did admittedly then turn rather angry at this stage as I knew the oil wouldn?t come out in the best of dry cleaners and was faced with a condensing manager who refused to give me the details of the person above him. Shame, great location, mediocre food & terrible service!
September 2023 by Iain B
Oh dear. Not a great experience, however sitting by the river was pleasant which helped as I waited over 30 minutes for my drink to arrive. Can I order my food please....uh use the App! If i wanted food via an App I would have gone to a popular fast food joint and had it served through my drivers window. Only 3 waiting staff for a busy restaurant, however the constant stream of collections by bike is a testimony to the quality of the food when it finally arrived. Still the wait was entertaining watching the increasingly frustrated staff dealing with frustrated clients who like me were aware that the delivery service was of greater importance than the seated customers. Still I had nowhere to be and the weather was lovely. Service score 0 entertainment value 10 food 9. Faulty Towers comes to mind.......
September 2023 by G3280GVnicolab
Went to an early dinner as a family of 4. We ordered 2 kids menu and 2 mains along with drinks. We sat outside at the front. Waited 20 mins for the drinks to arrive and missed to serve our litte ones drink we paid for, made us order and pay for another one. Waited 40 mins for the food, we had no cutleries. The kid?s pizzas came with the crust burned black. The chicken breast in the pasta tasted like defrosted chicken. Empty plates were taken away after half an hour we finished our main and we asked for the kids ice creams to be served. Waited another good half an hour for the ice creams what has never arrived. We mentioned it several times and just been told it will be a minute. We finally left fuming and got ice creams for the kids somewhere else. Such a horrible experience to beg for your order you paid for and yet you leave without it, with the promises of the waitresses. We won?t return and told to friends and family how we were treated, they all agreed there are much better places to go to in town.
August 2023 by Ian
We chose to go here as we had eaten at the Rushden Lakes restaurant, so thought we woukd try here and as it was our 15th wedding anniversary we were happy with the view of the river, the restaurant is ideally placed for a great view. The food was fantastic and not a word of complaint about the food. It was just the service that was the problem! We were welcomed and seated by a tail dark haired male, then we asked to be moved due to the uncomfortable chairs, being of fuller figure the metal which came down on the back rest made it uncomfortable. After we swapped the blonde lady came and took our food and drink order, as I said the food was fantastic, we finished our main courses and say for about 15 mins until our plates were cleared, we were given a dessert menu and we chose our desserts, little did we know we were going to be sat for another 30 minutes despite trying to attract attention. When we were finally spoke to by the blonde lady we explained how long we had been waiting and we just asked for the bill.When the chap came back he said "sorry if you feel you've had a long wait" and then we paid our bill with no other conversation.We don't mind a wait if its a busy restaurant but it didn't seem that busy and I counted at least 4 members of staff on that evening.I have to say it does make us wonder if we should return?
August 2023 by Polford
Pleasant setting by the river and nice ambience inside. We went for lunch prior to a film at the next door cinema. We allowed ourselves nearly 2 hours. It started well, with two nice filling and tasty pizzas served promptly and pleasant waiter. Be warned, they don't take cash here and everything is electronic although you are not forced to order by App. We allowed a good hour for dessert and coffee which we ordered at the same time. The coffee came but not the desserts. We asked twice for the dessert as we had finished the coffee (would have preferred the coffee after dessert as is normal) . Finally after about three quarters of an hour I caught the eye of someone who looked a little more senior and asked for the third time about our desserts. We had clearly been totally forgotten . They were produced within a minute from behind the bar. My salted caramel chocolate brownie - allegedly a Zizzi favourite was lacklustre and like a piece of sponge cake. My husbands chocolate melt was marginally better. Had to get bill instantly as was late for cinema. No receipt or paper copy as all electronic. Fairly expensive with automatic tip suggested which husband was too nice to decline, but I suspect we won't be back.
July 2023 by bestplacetovisit
Tonight (jul26th 2023) I have eaten at zizi restaurant in Bedford (This is the third night in a row as it has been previously enjoyable) Managed by Andrea T. ( she declined to give me her surname.) When I paid and left a tip and a charitable donation?I asked for a print out of the receipt for my expenses and was told by the waitress that she can?t and that it wasn?t her problem. When I calmly complained , the manager came over with a printed receipt .. so firstly I feel lied to? by the waitress ? and my expectations were now significantly impacted. I requested a tip refund due to the attitude of the waitress.. The manager Andrea said she couldn?trefund anything and that the organisation doesn?t do that on site and the restaurant was unable to give refunds ? which is a terrible situation. I again feel I am being lied to. To have the refund she had to send a mail to the HQ. I am away on business and this was supposed to be a relaxed evening after a busy day at work whilst away from my family. All in all.. food was good but service well below expectations.. I wonder if anything will ever come of the refund. Won?t be going back and suggest they explain to customers up from they have changed their ordering and payments system
July 2023 by Ja B
We went for lunch on our third visit here and the service is slow but our food was lush. We had pasta / pizza and calzone. Even though the service was slow the waiters were nice and polite.
July 2023 by Denise Simpson
Ordered our starters and mainsThe starter came then waited 30 mins for mains asked where our food was to be told there was a problem in the kitchen had to wait another 20 minsWill never go there again ?
July 2023 by Marisa Rosolino
The food is okay but too expensive for the quality and quantity of the meal
July 2023 by Peter Lathaen
Worst pizza ive ever had. Usually a big fan of Zizzi, but pizza was so thin it was like cardboard and dry. Just no need for it, £16 a meal don?t be so tight. Ruined a family meal out, as we didn?t have time to get it redone, as booked cinema tickets. Complaint has been made to HQ it was so poor.
June 2023 by Mircea Stepan
Worst ever. If you like the idea of being moved from one to another and feel discriminated, please go. 1 star is way too much. Wanted to have a great afternoon with some friends, finished by choosing another place.
