November 2023 by Rosemary Marks
Excellent service as usual! Supplied and replaced a daylight running bulb professionally and quickly.. love the Halford staff at our local store, so helpful. Thank you Jav and Lee!
November 2023 by Kathy Reay
Thanks to all the Dunstable (White Lion Retail Park) Halfords team this morning for going the extra mile to source wiper blade for my vehicle. Much appreciated!
October 2023 by Nida Bokhari
Amazing team, always so helpful. Especially Lewis - thank you for helping me get my car sorted, I don?t know what I would?ve done without you! I?ve never been turned down by Halfords Team @ Dunstable and am forever grateful! 5*
October 2023 by Junior Mutambuka
Went in to get a light bulb change, was told to sign up for premium, so I could get a 10 point check as MOT was due, was advised wipers would need changing too, as it?d of failed mot. With the premium service you get free fitting and a free MOT too. And where I?d of previously paid around £40 for the lights I wanted to get fitted. With premium service I paid £30 for the lights and the windscreen wipers and had it all fitted by Yusuf who was helpful alongside the other staff from the moment I came till the moment I left
September 2023 by Suzanne Pegrum
On Thursday 14th September. My husband and I took my grandson to collect his new bike.On arriving it took 15 mins for them to locate the bike. Then the lad that was serving had no idea what to do It took another 15 mins of faffing about. Then my grandson tried the bike and the bikes were to tight and the stunt bars weren't on it.Lucky for us an employee turned up to pick up tools. His name was Lewis and he saved the day he fixed the bike put on the stunt bars on and checked the bike over.If it hadn't been for him my grandson would of been so disappointed as we couldn't of taken the bike the way it was.You need more training for your employees. The person who put the bike together originally was Ben.he needs so much more trainingTHANK YOU Lewis you are a star ??
August 2023 by Abu Maryam
On a recent experience picking up a collection i found the staff to be very rude and no motivation to provide a service. The attitude reflected a poorly run team in the store with no initiative to help or serve a customer. The team seems like it needs a new manager with some drive and to inspire some drive to the rest of the team. My manager once advised me that you should not be in the same role for more than 3-5 years. Either you will not benefit the role or the role will not benefit you.
August 2023 by Deborah Murphy
Amazing service. Went to Halfords and was told Lewis would help with my fuse problem on my Astra. He came out and was able to help me and explained what he was doing. Perfect customer service ?
August 2023 by Sam Harrison
Special mention in dispatches: Lewis. Visited here a couple of weeks ago as I needed to replace my licence plates. The technicians were really busy, and Lewis took time to help me out. First, he explained I needed the V5C, and then when I returned, he screwed the new replacement plates on the front and back.On a policy note, you should inform customers prior to printing that there will be an added "installation" charge. Seems a bit sneaky to me.
August 2023 by MARK WINN
Lee the Bike assistant has been brilliant throughout my order and it is very annoying that he is the only one dependable in this store to get anything done satisfactorily
August 2023 by Sharon Noad
Went into the store with my son, and was unable to purchase a tool kit as the employee said I was buying it for him and there was a bladed item in the box (wire cutter). I did mention that I could come and buy it on my own tomorrow and she replied, I may still remember you?. Purchased from another store in the end.
July 2023 by Gee Mack
Absolutely terrible. Not for the first time in my recent experience. This review specifically about a number plate I ordered and paid for online. Got to the store they tried to charge me again, then finally he went off to make it, then returned and said they didn't actually have the materials. Don't think I'll be back..l service is awful too, no apology just a shrug.
July 2023 by Treaty Visa
The worst place ever. Very rude staff. I've logged a complaint. Still waiting for my bike to be fixed. Avoid at all costs. Go to nearby Evan's cycles instead.
July 2023 by Karen O'Connor
I visited Halfords in Dunstable at the weekend to buy a bike rack. I was sold one and told it was the correct one for my car and that if I had any issues fitting it to return and they?d do it for me.I returned today and the rack was fitted eventually - took over an hour, after being told about 20mins. When another member of staff came to check the fitting I was told that it was the wrong rack for my car, it was removed and I was given a refund.I?m extremely disappointed that I wasted so much time and was given incorrect advise. If I?d fitted it myself I?d have potentially put myself and other drivers at risk.Terrible service and no apology given.Definitely will not be returning for anything larger than an air freshener.
July 2023 by Eden Domingo-Torres
I ordered a bike online on Tue, 4th July, store confirmed pick up from Dunstable White Lion Retail Park on Monday,10 July, 9am. Husband went there today to pick it up but staff members said they didn?t receive any order.I checked order status and it showed order was ?collected?.I called Halfords, call center agent confirmed I have put an order, she tried to contact Dunstable store but they didn?t pick up.I asked husband to go back, staff members were still very unfriendly and rude. Later on they said they have cancelled the order, and that they have no stock. They told husband if he wants to continue order, he can select from what they have in stock. NO THANKS. NOT AGAIN HALFORDS!Sorry, NO star, just clicked 1 so I can post this?
July 2023 by Patrizia Brooks
I had a 15 point check done on my car .I always go to Halfords for peace of mind before a holiday .Guy was thorough and advised topping up oil and cooling fluid.A report is sent to your email with the results .Worth the money .
