March 2024 by Caroline D
Customers beware this shop does not stick to the advertised hours of operation.Went along to this branch today, checked the closing time, 18:00. I walked into the shop just before 17.50 and was advised by the security guard sorry the shop is closed. I checked the time advising him it wasn't yes 18.00. I walked away and while doing so watched a guy walk straight in and was not stopped. Thinking this was unfair I went back at this time the doors were partly open and guarded by a shop employee, i asked to speak to the manager and the assistant mgr came over. She explained thete were too many people in the queue to pay to get them all done and out for 18.00. She had no response as to why the guy after me was allowed in..SUPERDRUG IF YOU NEED TO CLOSE EARLY PUT A SIGN ON THE DOOR AND STICK TO WHAT YOU ARE TELLING CUSTOMETS. it looks very unprofessional to advertise closing time and then not stick to it. Favouring some customers over others sends a wrong message too. Unless of course you have too many customers and do not care because you are already making enough money to turn some away..3 other customers also tried to get in before closing and were also refused and frustrated. So 0 points out of 10 for custoner service Superdrug, I will be taking my money elsewhere to a shop that appreciates me and my money!
March 2024 by Sam ?shish
At 5.50 today Saturday 09.03.24 I walked into super drug to make a quick purchase and a security guard advised me the shop was closed.. the shop closing sign said the closing time was 18.00 3 other people tried to enter and were also turned away. From now on I am boycotting Super drug because they clearly do not need my custom nor the other 3 customers.There are many shops in the UK who respects the time displayed on their doors.
February 2024 by Holly Flynn
Fab service by your beautician Rohi at the White lion Dunstable branch, she did a fab job with a lash lift and tint today. Very professional, polite and lovely. She was very calm and polite and professional when dealing with a pushy customer who was demanding service even though Rohi was doing two lash lifts and tints at the same time. She was just brilliant, will definitely return. ?
December 2023 by Camilla Verdich
I came to do a drop in beauty service. Was told the by one of the people Working there that the beautician and asked me to wait. I was browsing the store for an hour. When the beautician was ready. There was an new Customer waiting. I was then told that the new customer was before me. I adressed that I had talked to a staff, and been waiting. And still was told the other Customer was before me. You should sort out your que system. I will rather spend my money other places. Waste of my time.
November 2023 by Martine
The manager was very unwelcoming and rudeI shall not be returning to the store
June 2023 by Luca Suciu
Very nice experience lads.
May 2023 by P Godfrey
This isn?t even my local store but came here specifically to get help from Jamie ? to buy makeup for my daughters birthday. She is super helpful, friendly and knowledgeable about makeup & I would highly recommend her.
February 2023 by Vanessa
Avoid the beauty counter! I usually get my eyebrows threaded but the lady recommended an eye brow lamination. I did a patch test, had it done and it started to burn, she removed some of the perm off. Next day, I have visible chemical burn scars on the side of my face, around my eyes and eyebrows. I had to go to a &e, dr said it will take weeks to heal. I went to the store for a refund, the young manager was not empathetic nor did she apologise. I even told her to let the beautician know of the issue so it doesn?t happen to someone else, but she ignored this. Disappointed. Hiring young staff as a manager is a no no.
December 2022 by Natalie Scott
I was walking around the shop with my arms crossed looking for a specific kiwi lip oil, and I found myself being watched and followed by all the staff while they whispered into their earpieces, "we'll watch her"! Just because I was wearing a baggy hoodie apparently I'm a thief. Luckily I didn't find the lip oil so didn't contribute to these disrespectful people's wages. Do better.
November 2022 by Sammie Jayne
The guy on the fragrance till
What a lovely man? so helpful
Keep up the great customer service
November 2022 by Imran Khan
I was there in Superdrug store,white Lion park with my family. I was served by Mr.Peter ( didn't see his full name), he suggested good men's perfumes to me and also informed about some offers, he's an asset to that store. Keep up the good work Peter. 26-10-2022.
July 2022 by Sarah Stevens
First class service great advice from Jamie thanks.
July 2022 by Denise King
Very helpful, patient and friendly staff found everything I needed
July 2022 by Bel
Great prices and some good bargains
July 2022 by Reginald Cunningham
Great place to work