February 2024 by Vitalij Uzorko
Very helpful people working there. Very polite, help me when they have to close down. 5 ?
January 2024 by Luke Price
Really good. Post office sent of my mums parcel to Amazon the post offices in bedford would not help because we did not have a label thank you
December 2023 by Amy Boswell
The woman who is mostly behind this counter is unnecessarily rude. Queues are always too long. Will find another in future.
December 2023 by Andrew Spencer
Avtar was a complete gent and helped me a great deal in renewing my driving provisional, made the process so simple would definitely recommend.
November 2023 by Becca Butterworth
Went to Bromham post office to tax my car, they said they didn?t know how to do it and I?d have to go else where or come back other day?went to Kempston and spoke with Poonam who was absolutely incredible and did it within 2 minutes. Thank you!
November 2023 by ajish george
Most stupid corn artist I see in life. The panjabi man there is arrogant and worst owner for postfoiice in world.
November 2023 by Emma Patrickson
I use this local post office because of the wonderful service I receive every time I visit. I wanted to mention a particular colleague called Poonam, who is so friendly and helpful with whatever assistance I need! This is with each and every visit too! A huge thank you to her and what a credit to your company.
October 2023 by Ritika Sharma
Amazing customer service. Staff are very friendly and nothing is ever too much for them.You can find everything in one amazing post office. Highly recommended as staff are very welcoming and kind.They also have a great Indian selection of food!
October 2023 by Livvie
Although the post office can get very busy at times, the staff handle the rush efficiently to get everyone served in time. This is my go-to for posting items, collecting items and exchanging currencies and I?ve always been very pleased with the hard working ladies that always serve you with a smile!
October 2023 by Andrew Kettle (AndrewUK)
The manager is rude as stated but other users. After having passport photos done by the manager they were refused by the lady at the counter. He tried to make me pay again even though it was his fault! Never enough staff on duty and regularly queueing out of the door! Always trying to upsell products like currency, broadband and other services when you only want to go in and post a letter, you don't want to have other products pushed upon you. Maybe if they just did the job they were supposed to be doing the queues would be a lot shorter. I understand they need to make extra revenue from selling other items, but surely the service should come first. As this is the only post office in Kempston, it really could do with some improvements. There is no disabled parking.
October 2023 by Aurora Chen
I went to post my old passport to Home Office for renewal on St Johns Street in Kempston. Pooram was extremely helpful and professional. Everything was done within 5 minutes. I am very happy for the service she provided. Thank you.
October 2023 by Colin Parker
Come in here regularly to post my mail which can be anything up to 20 items at a time. The staff are always efficient and polite and make it a pleasure coming here especially when dealing with Nazia and Poonam.
October 2023 by Natasha Bawa
Amazing staff very friendly! Also as my local bank has closed I can now deposit and withdraw money from this post office which is very handy!
July 2023 by Joanne Champkin-Gibbs
Unfortunately we have received very poor service today at Kempston Post Office. My daughter paid to have some documentation certified. The man serving us is I think the owner / manager. He missed one of the documents which meant we had to go back to have it signed. This alone is annoying and inconvenient. However while we were there my daughter had a digital photo take for passport renewal. She was asked to pay £12 without being shown the photo beforehand. The photo is a terrible likeness but he refused to take another or even return her money. She will not use this photo so it is money wasted. When it was pointed out that he had not shown the photo before payment he was extremely rude. I will never use this branch again and would definitely not recommend to others. The post office at the Springfield centre is far superior and staff more friendly and helpful.
May 2023 by Zoe Allen
There really is no reason for rudeness and a bad attitude each & every time from the post office clerk (female) who is mentioned throughout the negative reviews listed! Her Customer Service skills are terrible and so are her manners.