March 2024 by Michelle Talboys
Angel was a great help to me and my husband. We received a very professional service and was made to feel very comfortable. Thank you for all your help.
February 2024 by Julie jeff
Went to the Bedford Showroom to buy new Sofas..Brilliant Display of Sofas Etc. We were Approached by a Salesman Christopher who was very helpful and very Professional..He took us through all we needed to know and explained everything to a T..5 stars to Christopher Excellent salesmanship
February 2024 by janet davison-smith
Went in today to purchase a sofa. A lovelly young lady named Angel looked after us explaining all about the payment plan sofa protection n guided me through the paperwork. Would happily shop there again and recomend
November 2023 by Natalie A (Nat A)
Store staff were great. Technical assessor who visited my property was completely incompetent and did not advise us on what needed completing. This resulted in the floor fitters turning up (after a 3 week wait for an appt.) only to state they couldn't fit the floor as they were also given incorrect information. Couple this with the floor delivery team missing half the order off. Complete shambles. AVOID AVOID AVOID.
November 2023 by Natalie Awudu
Store staff were great. Technical assessor who visited my property was completely incompetent and did not advise us on what needed completing. This resulted in the floor fitters turning up (after a 3 week wait for an appt.) only to state they couldn't fit the floor as they were also given incorrect information. Couple this with the floor delivery team missing half the order off. Complete shambles. AVOID AVOID AVOID.
November 2023 by Alan Tanner
Do not use this company we purchased a lazyboy sofa and chair after a year the leather started to peel off they said we would need to have an engineer look at it then charged us £70 for the privilege he told us the sofa had not been prepared correctly and not to except anything but a full refund £3.990 SCS refused and saying the extra insurance we took out only covered the frame so far they have only offered us a 20% credit off the purchase price we are still fighting our case
September 2023 by Peter Hypolite
Good selection of carpets and sofas. The sofa we finally is perfect for our particular requirements.
May 2023 by Una Burridge
Good service when buying no pressure, good advice delivered furniture date promised, ,but the aftercare not impressed, as the shop did not want to know referred me to their aftercare service emailed them with a fault. Todate not received a reply.
May 2023 by Taz manian
What a experience in buying lazyboy furniture from SCS firstly sale person by the name of Raz went above and beyond with excellent customer service skills and did not disappoint even up to delivery date with a friendly call with regards to furniture being to my satisfaction absolutely brilliant definitely will be recommending friends & family to buy from SCS...
April 2023 by paul crane
Excellent service all round. Bought a 3piece suite and carpet. Delivery arrived when promised. The carpet fitter, Nathan was brilliant, top notch work and very tidy .
December 2022 by Swift
Worst customer service experience I?ve ever had!!! We bought the sofa but when we went to get it totally different scenario. There?s absolutely no customer values. Integrity, honesty, accountability as all these means nothing to them!
December 2022 by judy muigai
This company does not care once you have paid, they will assure you a certain item is arriving on a certain day then tell you it was only an estimate on the day it was supposed to arrive, It can take upto 28 days,Very bad customer services it goes along way to be nice.Iwas assured it will arrive on this date otherwise I would not have bothered
October 2022 by Gazeley
Quite literally the most horrendous customer experience I?ve ever had. Make the sale, and it all goes rapidly downhill from there.It's been 2 months and haven't heard a thing, from what I got told for a delivery date that's wasn't true and have to wait another month for our sofa. Would never recommend this company nor will I be using this company again
October 2022 by James Gazeley
Day 2 without an email from customer care, still looking forward to hearing from you.
September 2022 by R
First time visiting store, we were looking for a certain style and when we found it, Nathan was so helpful at explaining all the different options, fabrics, size and colours to us. There was no pressure at all, at any stage. We put down the deposit the same day (any amount we wanted) and were spoken through the process of buying now and paying later. He also gave us a free cleaning kit, which was very much appreciated.Wait time was 3 months, but we were expecting that. I was kept up to date via email on the delivery date and was texta few days before and then the night before with a time window. The sofas are better than we remember, so comfy and much sturdier and better than our old ones. The website (Creation) to pay online sometimes has a few issues, but easy enough to pay over the automated phone system or to their bank details. The only negative was when we rang the number on the text to ask about a different delivery date, the guy on the phone seemed very unwilling and just asked if anyone else could stay in to receive the delivery. I should think after making us wait 3 months, moving the delivery by a day or 2 wouldn't hurt. So my partner took the day off work anyway. Otherwise, very good experience and would recommend.
