October 2023 by The happy lee
Literally no one picks up the phone for click and collect. Absolutely appalling. Why do I have to call up the store 10+ before I realise that no one is going to pick up the phone. Then customer services tell me after 27 minutes of being on the phone to them that the item I have ordered isn?t in stock. Well I?m sorry but if no one can be bothered to do their jobs why would anyone want to shop here. B&Q have been in the best position financially and I can see why now
October 2023 by Daniel Maxim
do not use click and collect. it is possible to show that they have the products in stock and when you arrive at the store you will have a surprise. Just what I suffered. I ordered 3 products (online they showed me that they have 4 in stock) and surprisingly they don't have them in stock and they blocked my money £300 and I can't pick them up from another store. I can't risk ordering from another store because I can have the same surprise and block even more money
October 2023 by Ben Priestman
Absolutely shocking experience. Customer service is nowhere to be found and the timber products are way way below sub standard. Avoid this place if you value your time and money
August 2023 by William Wynn
Not a bad visit, great staff, great range of products but worked out prices are more expensive on certain items than other suppliers.What got me was the large Trade paint at £16 and yet a 5l tin of the same paint was £28, not sure why this is the case but there you are.
August 2023 by Roy J
Good selection of all DIY, couldn't find clear plastic sheeting though... Like plexiglass?
August 2023 by Peter Curtis
I like giving good reviews and they are normally associated with great customer service. This 5 star review is solely down to a staff member who went above and beyond to help me get some paving slabs that I wanted. I so wish I had made a note of his name as his bosses should know what a great job he did. Thank you
August 2023 by Duncan Fry
Massive DIY store. Everything for your house or apartment sold here. Many things displayed and also available online apparently. Builders trade section and cutting service. Excellent
August 2023 by Anil Jagota
Great DIY and garden centre
July 2023 by samantha Freckleton
Reduced prices plants available at the time of my visit.Was looking for bamboo, and they only had the really talk stuff for too much money?
July 2023 by Razan Hussain
Brought a hedge trimmer. That was faulty. The item was faulty. Went to at least exchange it. The customer service there is so rude. I only brought it couple of days ago. They try and put the blame on you.
July 2023 by Steven B
This is a huge B&Q with a wider range than most. As it is so huge it is a bit like a long stretch of road - there are always 'roadworks' going on. They seem to be constantly reorganising or using sections in the middle of the store as storage. But that said, get your walking shoes on and enjoy finding what you are looking for!
July 2023 by James Rodgers
When to this store at 10:00am on Saturday 15th of July 2023. Staff rude, unhelpful and hadn?t a clue where anything was. Mort are walking around like zombies. Went to pay for purchases and the girl on the till was chatting to another staff member about a her personal business out loud. Surely if she?s having personal issues she should contact the HR team.
July 2023 by June Henderson
It was difficult to get staff help but managed to find most of what I needed...Good selection of items and customer service at the tills..
July 2023 by Yvonne Smith
Everything was easy to find and if you needed to ask the staff if you couldn't find what you were looking for.... were very helpful
July 2023 by Lisa Roe
Great products and prices and good plant selection. Toilets very clean. Helpful friendly staff on till.
