March 2023 by Aravind Santhosh
Really bad behaviour from the staff chloe . She was trying to insult the customers. My friend forgot to bring the temporary pass and she told us to take tickets and we got paid tickets and even after that she was not allowing us to watch the movie. She was trying to show her attitude and was not behaving in a good way. I took off to watch the movie and we left without watching it and we lost the ticket money as well.
March 2023 by Hari Prasad
The Worst cinema screens I have ever seen. Even an 82\\\" TV screen could do a better job than the screens in Cineworld Luton. I Usually go to Cineworld Watford, they got the best screens especially IMAX??. In Cineworld Luton seats are very old and almost not in good condition. If you go for a movie with more than two hours of run time, your back is going to be stone!!. Cineworld management always releases Malayalam movies in Cineworld Luton. This is how we are compelled to go there. The customer service in Cineworld Luton is very poor.
March 2023 by gopika chandran
Really bad with chloe one of the cineworld employee. I already had an unlimited card, but she told my photo is not clear and argued a lot...i got my card 1 week earlier and I already called the cineworld team about this..but she was so depressing not allowed me. Because I need to watch the movie I buyed my ticket with 8 pounds and I returned to her but doesn't allowed argued a lot so depressing.... I am paying 16.99 pounds per month for unlimited card and i am facing this from one of the employees from cineworld.. Too bad..
January 2023 by Maxime Mulot
The worst movie-going experience of my life and I am not exaggerating. The screen was very small for the price, the theater was arranged in a way that only movie theaters know, the people who frequented it had no respect for the audience (constant phone use and trips to the restroom), the 3D did not seem to work with the screen which completely ruined the immersion of the film (I won't mention the name of the movie) Special mention to the group of teenagers who were able to have fun for half the film by disturbing the audience (throwing popcorn, noise, laughter, and leaving the floor covered in popcorn) And finally, the cherry on top was the moldy-tasting popcorn, when the manager tasted it and looked at me haughtily to confirm that the taste was normal. In short, avoid it.
January 2023 by Flórián Vajai
I watched there the Avatar: Way of the water 3D. Before the movie we have to wait minutes, because they cleaned the theatre. I bought drink here, the staff was very friendly. The chairs were comfortable and the 3D was amazing.
December 2022 by Ana Maria
This place is filthy. They charge like vue cinema but the screens are a joke. Too small and dirty. Never again!
November 2022 by Yusuf Ahmed
A standard for Cineworld in my opinion. The cinema is kept clean and tidy, there are a fair amount of screens in varying sizes.\\nFilm selection is always up to scratch.
November 2022 by Magdalena K
Speaker?s in our screen didn?t work well, made the whole quality of movie really bad that we couldn?t continue? but the staff there help us and find solution to watch it again and enjoyed every part of movie with perfect quality. Thank you! Special to the guy with red highlights in his hair, you?re doing great job!
November 2022 by Scott Biddle
Be aware if buying a unlimited card many films are only available from Milton Keynes and Hemel Hempstead, which if you want to watch they charge you more.\\nAlso the free car park code for parking keeps not working and it making you pay, also there are permanently people are the payment stations begging for money whilst trying to input the free parking code that doesn?t work.\\nThe advertisement of ?watch what you want? isn?t accurate, nor this the claim of free parking after 6pm.
November 2022 by Ifrah's Photography
The seats are so uncomfortable and I visited this cinema two times and every time the seats gave me hard time to adjust. They don?t have Pepsi when you ask them they don?t have syrup for that. Pop corns were oily and the prices are really high for the quality of food they are providing. The screen 2 was small to watch the movie and toilets were smelly and dirty.\\nLong queues to wait to get your food as the staff service is really slow.
October 2022 by Charlie
Very poor choice of screenings. Luton has missed out on so many major releases (The Northman, Operation Mincemeat, Barbarian, Mrs Harrison Goes to Paris, Prey to the Devil, to mention a few) despite being the most densely populated town in Bedfordshire. They mainly screen Bollywood films now and, although those films should absolutely be screened, they aren't catering to everyone in the community. They 100% could screen a much wider variety of films if they scheduled things properly.
October 2022 by Ayesha Nayab Arif
I am having a great experience every time but this time at late night they have no nachos and tea and for the half of movie they clean the snacks place and nothing was left there.... Which is very disappointing...
September 2022 by Carl McCulloch
Nice location, easily excessive and clean. Staff could do with a bit of training as more interested in flirting with one another han the customers
August 2022 by Seye Maggie Keye
I've been to this cinema a couple of times and I really think they can do better. Most times I've been there the floor was littered and dirty. I was last there on the 5th of August to see a movie that was to commence 10PM but didn't have the screen come on until 10:25PM. This was after a number of people left the theatre to complain about it. I think the service could definitely be better.
August 2022 by shalu Shanty
Their monthly membership is the thing I love the most and it's worth the watch. They have some super cool offers too for their customers.
