September 2023 by Arfan
If you want to get married and get your ring sized. Go elsewhere. This branch does not know how to do anything.I got the engagement ring as a guess from another branch. This other branch treated us amazingly.The Luton branch though. Full of amateurs. One person asking the other what to do. I went 3 times before I gave up to get my wedding ring sized. The wife went twice. My ring still doesn't fit. We gave up in the end.If you're waiting to be served then expect a sloths response because the staff have slower things to be busy with such as watching paint dry. Dare you not interrupt them should that take them away from taking away links.Incompetence is the essence of this branch, brining down the value and intelligence of the rest.People wonder why everyone goes online, when the in person support is worse than sticking your finger out and guessing which way the wind is blowing.If this review doesn't make sense then imagine spending thousands with people who don't even know the alphabet.
July 2023 by ???????? ?????
Wide range of watches. Exceptional service, especially from Monika. Very friendly and professional!
June 2023 by Navjit Nahal
Just been to this place in search of silver studs, they?ve got beautiful collection at very reasonable prices. Staff is so welcoming and kind to help.
December 2022 by William Wynn
We have made several purchases from The Mall branch and every time we need to go to a jewellers, this is where we go for new jewellery.We went in and were greeted by all staff on the shop floor Wendy, Luke and Tatiana.Luke helped my partner to purchase Christmas presents for her daughter while Wendy helped me choose a new watch for Christmas - however, I caught the last day of their watch sale and had an exceptional chance to purchase 2 watches with the second watch being half price (even on other sale reduced prices on some items).My partner brought me a Bulova automatic watch for Christmas and I brought a G-Shock watch for everyday at work as I am fed up with "smart" watches always running out of battery or disconnecting from the mobile.All products purchased were great items, well priced and exactly what we wanted.The staff members were amazing, straight forward and easy to communicate and work with, well presented, knowledgeable and had experience.The shop is well presented and clean, displays and items were all clean and shining in the lighting.Well worth a visit.
November 2022 by Mirko Santillo
Please be very careful when purchasing from this jewelry shop . Thief's in the process. I bought a £300 9ct ring. Reduced from £600 . This turned my wife's finger black.( Cheap jewellery)So I take it back for a full refund that the ladies who worked in this store said a refund would be given if I take it back.A shiny ring that was worn for a few hours now has to be given a £30 referbishment apparently.Although I bought it back how it was bought .( I must express that to find out that I turns your finger black you must wear it ,quite obviously so paid to get a bad ring refebished. Defently faulty.) (Both the ring and management)I'm not saying do not buy from the place . But please do be careful when buying from this particular location. ( Luton town centre) the mall.Out of the £300 I received £269. Back. For a fualty ring that turns your finger blackIncredibly disappointed for price paid. And have to pay for a referbishment for a ring that turns your finger black.£30 out of pocket. I must express.
November 2022 by MELVILLE PAPS-KING
The two lovely ladies helped me with my enquiry went out of their way to find me a jewellery box not only did they offer my son a seat to calm him down top marks
November 2022 by Dave Creese
We had excellent service from friendly staff
November 2021 by Freddie Mercury
Excellent service from Taityana, such an asset to this company in comparison to her colleagues at headache office customer service whose performance let's the whole company down.
November 2020 by Diana Pereira
Beautiful displays , friendly staff members also good value for money ,the ring I bought the diamond fell out the very same day very disappointed however the staff members ware very professional and gave me few options to fix the situation very pleased with that .
