November 2023 by Nyla Chaudhri
Extremely stressful experience from the moment I placed my order. The delivery came over two days; I was only informed of the one date. When the second delivery arrived no-one was at home to receive it and the member of staff from Gibbs and Dandy shouted at me on the phone saying, ?I told you it was coming, I told you!? I had received no correspondence at all. He was incredibly agitated and threatened to charge me a large sum for the re-delivery. I subsequently had to speak to someone at the Dulwich branch and the the penalty for the re-delivery was eventually waived.I paid close to £4000 for the kitchen worktop. In the specifications I advised the member of staff that I would like drainer grooves. I paid the full price up front, which included the drainer grooves. However, when it was installed there were no drainer grooves. When I queried this I was advised that my builder told them that I did not want drainer grooves. The builder categorically denies this. Gibbs and Dandy advised that I would have to make an additional payment of over £1000 to get the grooves on the worktop, and they would refund a little over £100 plus VAT if I should decide to keep it as it is. I felt I was left with no choice but to accept the refund that they were offering, but then they said they would be unable to issue the refund to my credit card, despite having issued refunds for other items previously.The kitchen cabinets came with the panel missing for the cutlery drawer. The individual who has been our primary contact at Gibbs and dandy throughout this experience was contacted by my fitter about this. A video was sent demonstrating that the part was missing. However no action has been taken and they deny receiving any correspondence about this which I know is incorrect as I have seen the message and the video that was sent.My black range cooker has come with a random grey panel. The kitchen is black and white and the grey panel looks completely out of place. I have contacted Gibbs and Dandy about this and I am awaiting a response.The panels that Gibbs and Dandy have provided for the integrated fridge freezer allow for it to be fitted either in a way that would mean both fridge and freezer have to be opened each time either of them has to be used, or you have to open the fridge to gain access to the freezer. Neither of these options is ideal, and reduces the energy efficiency of the appliance as well as being technically and aesthetically problematic.The plan for the kitchen did not allow for my existing washing machine to be integrated into the kitchen although this was what was agreed.Overall, this has been an incredibly stressful experience. I wish I had gone with someone else.
October 2023 by Jabraan Ahmed
Maybe they should change their time to 16:50 closing instead of 17:00. Drove for 30 mins to make it before closes! Ridiculous!
April 2023 by John Girt
After searching for a new shower room for several weeks we were finding it very difficult to decide who to use and what to buy. We called into Gibbs and Dandy in Luton as a bit of an afterthought and saw Lorraine. How we wished we had gone there first! Not only was she willing to spend time patiently guiding us as to the best products to suit our budget, but she was also able to supply them to us at the best prices, so we ended up paying £100s less for quality products than we would have done at other bathroom centres in the area.
February 2023 by Mr C
The staff are mostly very helpful, knowledgeable and will often go the extra mile. Sometimes you'll get a member of staff having a bad day, but service is generally very good. They have a very good stock of every kind of building material and if they haven't got it, they can often get it in.I like the fact that their deliveries are on on time and the drivers are very professional and helpful.Their website could be more user friendly though, I still find that I often have to phone in or visit in person to order exactly what I need.
December 2022 by Ashok p
Top up the roof where clouds are touching my hands..
October 2022 by Andy Rosu
Great service , everything you need , nice people
August 2022 by Jo Bonner
Everything you need in a builders merchant. Heavy building materials. New timber building, and electrical, tools, paint, plumbing and much more. Well worth a visit
June 2022 by Ciena Gaming_YT (Jo)
Brilliant merchant. Friendly and knowledgeable staff and competitive prices!
June 2022 by Phil Smith
Quick turnaround and friendly staff.
February 2022 by Tamara Rose
Nick in the Contract Sales team was an amazing help, he dealt with my query within the same day of contact. He was very helpful, funny and attentive.
January 2022 by Andrew Bywaters
I was assisted by Aaron Jarman who handled my order brilliantly and with little fuss. My order was with me the next day. Excellent service and good quality.
January 2022 by david curtis
Entrance going in with hgv quite tight friendly staff quick delivery
January 2022 by Ash Choudhury
Went to the timber yard here. Provide a wood cutting service as well. With treated and untreated wood of various lengths.
January 2022 by ashvyn nara
Very polite and helpful lad at the builder's yard
January 2022 by tony jarman
Excellent experience especially on timberThey no what they are talking about
