January 2024 by Abdullah Jan
Thus morning I went to buy a vehicle pasty along with tea I asked the lady to warm the vehicle pasty , she replied me saying that she doesn't sell warm foo. Pasty was very cold and looked like over night cooked. I put the pasty into the bin. I strongly recommend every one not to buy from Greg's in Luton Mall.
December 2023 by Sofia Pountney
Best Greggs I?ve been too, the bacon here is amazing and the portions in the baps are generous. Friendly staff
November 2023 by J M
Very quick service
July 2023 by Shahanara Miah
This morning I went and got an amazing latte, as I was waiting for it to cool outside greggs I was feeding my 2 year old a snack and i accidently knocked over my delicious hot drink.... I was very sad coz it was very nice the mall staff cleaner cleaned it up bless him and I helped wiped little bits... my sister felt sorry for me so she went to buy another one for me and the the lovely ladies in Greggs gave the drink for free.... that put tears in my eyes the kindness in that gesture bless you ladies and hope there's more kindness like that around ? this made my day ??
July 2023 by Google user
This morning I went and got an amazing latte, as I was waiting for it to cool outside greggs I was feeding my 2 year old a snack and i accidently knocked over my delicious hot drink.... I was very sad coz it was very nice the mall staff cleaner cleaned it up bless him and I helped wiped little bits... my sister felt sorry for me so she went to buy another one for me and the the lovely ladies in Greggs gave the drink for free.... that put tears in my eyes the kindness in that gesture bless you ladies and hope there's more kindness like that around ? this made my day ??
April 2023 by Brooke Reay-Palmer
On my lunch break I usually go to Greggs next to Cex. The staff are always pleasant and friendly but today Bryc a member of your staff went above and beyond with his excellent manners and his lovely present. You are very lucky to have someone like him working for yourselves.
March 2023 by Notorijess 13
Friendly place. If you buy a pastry, pizza, sausage roll ect in store after 4pm you get a drink for just 20p extra.
February 2023 by Fazal Ahmed
They charged me for 2 star biscuits along with Donuts but didn?t handed over to my son. I had my three other kids with me and was busy to look after them. Also they don?t give you customer copy of your card payment. When I asked them on phone to refund me the money of two star biscuits the lady who was very rude on phone refused to do so and asked me to come back to get refund. When I told I live far away and my petrol cost will be more than the cost of biscuits she put the phone down. Very disappointed
December 2022 by Waza28
The cheese and onion pastries are delicious.
September 2022 by matthew newton
i strongly recommend not going into this greggs after my experience today . my partner went in at around 11 to get a sausage roll for our daughter and when waiting to be served a member of staff who was late for work decided it would be OK to shoulder barge my partner out of her way , when my partner confronted the girl instead of apologizing she proceeded to give my partner a filthy look instead . after this first interaction with staff who's attitudes and conduct have much to be desired , my partner got served by a lady who looked miserable as anything and gave probably the poorest customer service i have experienced in a long time .. a smile doesn't cost anything might i add .. and to top this all of when i got the sausage roll from the bag i burnt my hand as clearly they were straight out of the oven , no warning was given to how hot the product was and might i add under uk health and food safety law food hot enough to burn someones hand should not be served bearing in mind it was intended to be given to a child under 1 . so all in all with poor customer service by staff who look miserable as anything as well as there being a practice of basically assaulting customers and not following basic health and safety ... dont go there ... go to the other greggs by Cex ...they are nicer and professional
May 2022 by Temitopeee
She rude. No greeting, tone of voice just rude. If you don?t like the job leave, don?t take it out of customers
March 2022 by Monster Alive
Nice tiny store in the mall. Many times visited and so far no issues with food quality or with teams keep it up and work on maintaining your quality and hospitality. Just have concerns why no dip available
March 2022 by Jason Cheriton
If you like Greggs you'll like it delivered too! The quality doesn't change.
February 2022 by Naheed Azeem
I visit Greggs when I go mall ,and I like to have tea,coffee and other savoury and sweet bakes from there,and it's always fresh, delicious and on so affordable also the staff is very good and cheerful .
February 2022 by Mike Mazzeo
Normally excellent. However, going in early on a Saturday the baked good shelves were bare. Disappointed.
