March 2024 by Maxine Irving
I use my car all day, everyday for work, so when my brakes started grinding, I thought I was going to have a lengthy time with no income waiting for an appointment to check and fix them.I called Hafords, and they looked at them and replaced my brakes the very same day. I know that this may not always be possible due to varying work loads, but I am so happy with the service they gave me. Thank you Halfords Luton A+++
March 2024 by Reevens Stephen
I was booked in by my warranty company autoprotect. Halford did the diagnosis taking one day and given me the quote of around 800 pounds. Which they did was excellent explaining all the fault and repair in details. However after that they gave me a different day booked in for the repair. So I asked the team how does the warranty works he said I will claim through the website and come back to you with the rest amount that you might need to pay.However they never did and I had to Call them 5 times to get information and the warranty company called halford many times. Their response was completely unprofessional and they keep on change the things they mention before. So finally my warranty company had to make another appointment with an another garage. So thank you so much Halford Luton for your special service and wasting my entire time. People with a warranty on their car please don't go to this Halford at Luton. Not at all recommend
February 2024 by Mark Burton
Good customer service on arrival. But car park to small.
February 2024 by Catherine Crompton
Steer clear of this place, awful people and damaged my lock in my van.They had to get a locksmith to replace the key, called 2 hours later after me dropping it off for a service and asked me to bring my second key. Never ever have I had an issue before. Took them until the Monday to fit it and to make matter worse, they only gave me the one key. The replacement key does not even allow me to open the side of my van to put petrol in, I have 2 different keys for my van . The whole key system now has to be replaced and won't be going back there.
February 2024 by Jamil Ahmed
Went in to enquire for my LandRover Disco Sport major service. Spoke with a short asian/Indian looking man. A delivery took place. Everywhere I looked I could only see Crosland parts. Took a look inside and saw barrels of cheap low quality oil -Comma. I asked if they use Mann/Bosch parts he said yes sometimes it depends on what's available on the day. I enquired about the more premium Oil - Mobil 1 and paying extra - he hesitated and said they stopped using that Oil. So when customers book £40-£50 extra for premium oil - they don't put in Mobil oil. I really questioned the man at reception and he kept relying in a rude tone 'well if you want expensive parts go to the main dealer' basically told me to f off in the nicest way he could. I told him I don't need to go main dealers for quality parts any standard autocentre can have mid quite to high quality parts. He said Crosland parts they use are high quality. I told him they're are not. So all customers who paid for Mobil 1 Oil -I'm sorry but you've been had. Disgusted at the customer service I received. Expensive cars getting awful cheap bottom of the barrel parts put in. How appalling. Do not reply with 'let's find a solution' or 'get in touch' bunch of scammers.
February 2024 by Laszlo Sarosi
Worst garage ever! I went yesterday there with a flat tire and they ignored me!
January 2024 by Rob Morse
Beckem is an amazing staff member. He was very professional and fast in sorting out my car. He should be more supported with the admin though as it is a lot of responsibility.
December 2023 by Lisa Dowding
Amazing staff a real credit to Halfords. I had travel in for this mot booked on the app at busy time of year. Really wasn?t easy and somehow it failed booking, I didn?t realise until I arrived for my appointment with a confirmed screen shot. These kind gentleman manage to sort my mot out could have been more accommodating the whole team frantic.
November 2023 by Hannah
Really helpful and friendly staff who helped me sort out a blown headlight on my horsebox today.Rasheed and Patrick were amazing.I'll be back!Service: General repairs & maintenance
November 2023 by IamPsychiatry
Excellent customer service all round. Exceptionally helpful. Would highly recommend.
October 2023 by Lovejith LR
I went there for a brake check, because I had a vibration from my front brakes while braking in 40miles speed. The staff who came to check my car told I need to check wheel alignment and they don't have the facilities there to check and point out another shop for doing. It's annoying. I don't know why they don't have W/A and W/B facilities there, also I'm not sure by brake issue is coming due to this W/A isssue
August 2023 by Mick Bewley
Great car service, identified other issues and repaired them. Really friendly staff
August 2023 by pete carman
Excellent service by all the guys. Car failed mot on weeping shocks at 4.15pm. All fixed by 6!
June 2023 by Ess Kay
Great service, got AC regas here good price
June 2023 by tomasmagnumster
I call them for a short time appointment..and they treat me and my car really well!Ford cmax Air-conditioned refills...I asked them 100 question and I get same numbers of answers..The Boss explain everything how and when I need to do..he was really patient !I really recommend without hesitation!Thank you guys for your help!!
