August 2023 by ASWIN PS
Excellent care and customer service
August 2023 by Hilda Jacob
Excellent customer service
August 2023 by Baklavastop
Steer clear of this place! They seem more interested in your money than providing genuine optical services. My lenses were completely messed up, and to make matters worse, they only offered a partial refund for their own mistake. It?s beyond frustrating. I wish I had read the reviews before choosing this ?optician.? Save yourself the trouble and find somewhere else for reliable optical service.
August 2023 by Fara Mo
This experience was extremely disappointing, and I regret spending both my money and time at iCareCentre. The outdated optical equipment made me feel like I was back in the 70s. To make matters worse, after visiting my regular optician, I found out that Sukhdev?s prescription was not just slightly off but very inaccurate. This left me puzzled and wondering why I even went to iCareCentre in the first place. If you?re seeking an accurate prescription, I strongly advise avoiding this place. I reluctantly chose iCareCentre only because I was away from my regular opticians, and it turned out to be a regrettable decision.
August 2023 by josh ali
Absolutely brilliant service provided by the team, from the moment you walk in with a friendly greeting making you feel relaxed, to the in depth expertise of the optom Mr Singh explaining in full detail of how my eyetest was being conducted to the aftercare of providing me with 1st time glasses. My hat off to all the shop staff especially Krishen helping me choose my frames and what lenses to go for. Also to note while chatting to Krishen found out he is a big Hatters fan!!!! Go Hatters LTFC. Many Thanks and will be back
August 2023 by Local Guide
Avoid ICareCentre Opticians - Owner Prioritizes Finances Over Customer CareMy experience at ICareCentre Opticians was a complete disappointment. Not only did they provide low-quality eyeglasses, but their customer service was appalling. It became evident that the owner prioritized customers based on how much they had spent, completely disregarding those who didn't meet his financial expectations.The owner's attitude towards customers was abysmal. If you didn't spend a significant amount of money with them, they simply didn't care about your concerns. When seeking assistance, I was repeatedly brushed off and told to come back another time. However, even when I returned as instructed, the staff members still seemed clueless and unprepared to help.It's disheartening to encounter a business that values money over customer satisfaction. The owner's blatant disregard for anyone who didn't meet his financial criteria is a clear indication of their lack of integrity and genuine care for their customers.I strongly urge you to avoid ICareCentre Opticians if you value quality customer service and expect your concerns to be addressed, regardless of the amount of money you've spent. There are plenty of other opticians out there who prioritize customer satisfaction and will provide you with the assistance you deserve.UPDATE: I am truly aghast by your baseless accusations and attempts to discredit my genuine review. I assure you, I am a bonafide customer who has experienced the subpar service at ICareCentre Opticians firsthand. Your feeble attempt to undermine my legitimate concerns only further highlights the dismissive attitude I encountered. Your claim of valuing all customers equally is laughable, considering the numerous instances where I and others were treated with disdain due to perceived financial status. Your internal review system doesn?t negate the fact that your owner?s actions speak volumes about your establishment?s skewed priorities. My review stands as an earnest warning to potential patrons seeking quality customer service, devoid of favoritism.
July 2023 by Geo Roxana
It is strange why the center does not respond to unsatisfied customers, too many negative reactions and it seems that they are right. The doctors here just want money.
June 2023 by Google user
Avoid ICareCentre Opticians - Owner Prioritizes Finances Over Customer Care\\n\\nMy experience at ICareCentre Opticians was a complete disappointment. Not only did they provide low-quality eyeglasses, but their customer service was appalling. It became evident that the owner prioritized customers based on how much they had spent, completely disregarding those who didn't meet his financial expectations.\\n\\nThe owner's attitude towards customers was abysmal. If you didn't spend a significant amount of money with them, they simply didn't care about your concerns. When seeking assistance, I was repeatedly brushed off and told to come back another time. However, even when I returned as instructed, the staff members still seemed clueless and unprepared to help.\\n\\nIt's disheartening to encounter a business that values money over customer satisfaction. The owner's blatant disregard for anyone who didn't meet his financial criteria is a clear indication of their lack of integrity and genuine care for their customers.\\n\\nI strongly urge you to avoid ICareCentre Opticians if you value quality customer service and expect your concerns to be addressed, regardless of the amount of money you've spent. There are plenty of other opticians out there who prioritize customer satisfaction and will provide you with the assistance you deserve.
May 2023 by Kunal Mistry
Best place in Luton to have your eyes tested. A great selection of frames.Sukh is very professional and brings years of experience.Great customer service from Krish, Josh and the rest of the front of house staff. They know their products and the lenses available.Highly recommend anyone who needs an eye test or wishes to purchase glasses to check out iCare.
March 2023 by Shaz S
I recently visited ICareCentre opticians for my annual eye exam and was blown away by the exceptional service and care provided by the staff. From the moment I walked in, I felt welcomed and comfortable in their modern and clean facility.The optometrists were highly knowledgeable and took the time to answer all of my questions thoroughly. They also explained every step of the exam in detail, making me feel confident and at ease throughout the process.The staff at ICareCentre opticians are truly passionate about their work, which is reflected in the exceptional level of service they provide. They were patient and attentive to my needs and concerns, taking the time to help me choose the perfect frames that would suit my face shape and personal style.What's more, the variety of frames and lenses available at ICareCentre opticians is impressive, catering to a wide range of preferences and budgets. The staff were also highly skilled at fitting the frames, ensuring that they were comfortable and secure.Overall, I highly recommend ICareCentre opticians to anyone in need of an eye exam or new eyewear. The staff are knowledgeable, professional, and go above and beyond to provide exceptional service. I left feeling confident in my eye health and stylish in my new frames!
February 2023 by H
Terrible today was what made me finally write this review. First of all today no one at the front desk they could see me standing there waiting whilst all the staff where working with one customer how ridiculous I waited 15 mins and I?m in a rush I would never come to this place but my mum had a prescription that I went to pick up. When I used to take my eye tests here the doctor with the turban would always tell me the same thing your eyes are still the same when I could tell they weren?t they are not preofessional at all. I transferred to boots where I got feedback in detail about my eyes and I was shocked to see what they were telling me compared to what the doctor here has always told me. In boots they gave me a prescription of what my eyesight is like but before this I never knew I was a minus 3 bc the doctor never told me. I once paid here £170 pounds for glasses but in boots I paid £40??. Go to boots options
February 2022 by Mena
My mum has been going to this place for years and recently had a new prescription that cost £286 she paid in two payments and has both receipts to prove this. When it was time to collect her glasses she was accused of not paying her balance and treated like a thief. Luckily my mum always keeps her receipt for any transactions if she didn?t she would have been charged again when she had already paid. She received the glasses and a dry apology she came home in tears this is really disgusting. She has been a loyal customer for years since before it was called Icare I remember going to appointments with her when I was in my early teens I?m now in my mid 20?s. She will no longer be going to this place it?s appalling how they treated her.
July 2021 by Amazon Flex
Excellent ?? customer service, polite and courteous. Happy to rearrange appointments at last minute if you cannot attend on time.
May 2021 by Lesley Durio
Always receive excellent personal and caring service. Both my husband and I like the quality and the attention to detail. We have been going for years.
April 2021 by mahesh chohan
Excellent service.& has been for many years. A personal service without any pressure on time of consultation nor purchases. A friendly family atmosphere. Have been going to the optician for the last 20 years, previously a D&A franchise. Great range of eye where.
