October 2023 by Axzel Ray
David is absolutely the best person there, he has helped me so much with everything, including changing my gender identity on my account he has been super polite about everything and any time I visit the bank he's always smiling give this man a raise asap.
October 2023 by MISHAEL AHRE
Sheraz was an excellent customer service officer. Great one
September 2023 by Razia Begum
Worst service possible. Told me to wait 2 hours for a mobile banking code . They said they wer very busy , but the bank was empty
September 2023 by david garner
When I open my account with this bank everything seemed good but only had my account 7 months my account has been blocked 3 times by there fraud department because they don't agree what you spend your money I have never reported any unusual actives on my account but still chose to block my account please avoid this bank they are the worst bank I have ever had to deal with
September 2023 by Doris D
Do yourself a favour and choose a different and better bank.Particularly this branch, they are racist, very rude , you wait for AGES until someone comes to see you. And when they do see you, are more concerned if you signed in your car rather than your banking needs.They have the very minimum knowledge to none and look hopeless If a question is asked . Staff gives you different information and they confuse you more than anything!! Shame on you for treating your customers like that. Get some training or close it altogether!!!
September 2023 by Zubair Assad
Metro bank is not the best, cash machine even took £20 from my money. Staff is good but the bank itself has bad policies. Not the best bank.
August 2023 by Diogo Miguel Aguiar
The app is very poor. A simply thing as a change of address requires a visit to the branch. The long queues and the complicated service make me not want to use it. The staff are friendly but their limited services leave a lot to desire.
August 2023 by Ali Ahmed
Hatica was extremely helpful opening up my business account today.she was very proffesional and kind.
July 2023 by M Faraz
The whole process of opening an business account couldn't of been made easier. Hatica is an asset to the Luton branch and it was an absolute pleasure to deal with. Her professionalism and character were far beyond our expectations of making our experience a very memorable one.
July 2023 by md abdul ahad
Wish I could give u more stars , its absolutely disgusting service and metro bank open a date zone for stuff . Avoid this branch everyone @luton ppl
July 2023 by Jay
Wish I could give 0 stars.... Visited today and drive thru was shut as usual so I went inside like instructed and had to wait for ages as most of the staff were just making themselves look busy like usual. When I finally got seen the customer service was shocking. Very rude and Will not ever be returning here.
June 2023 by Raveendiran Piradheep
Having read the reviews before going in I was very skeptical but to my surprise my experience here was amazing probably due to the excellent customer service provided by Humaira.
April 2023 by Jinal Patel
Absolutely appalling service. There are more staff at the bank than customers and it still takes forever to get seen to. Most of the staff are just walking around and not helping anyone. What is the point. Never recommend anyone to use this bank.
April 2023 by steven kilby
Hatice was extremely helpful , regarding a fraudulent item gone through my account , very professional and polite , dealt with the problem quickly . Lots of knowledge, feel this employee is management material metro bank are lucky to have her as part of their workforce .
January 2023 by Bushra Hameed
I am happy to open an account in Metro bank Luton where the service is awesome ( 5 star rating) rather than other banks what I experienced. The whole staff is like a family, provided all information and helped me
