January 2024 by Chris Butler
stupid management, refused to take back shoes, these were tried only inside the room and i was blamed that these are used outside. never ever buy from this shop.
November 2023 by Authentic Star
This store is pathetic and the staff was rude.He (Ali) misbehaved and literally abused moreover the manager didn't check the camera and blamed us for messing around.Advisor abused in local language and tried to engaged with us.We three of us did shopping in the store and the old lady on the counter was not helping and refused to tell her the name of the manager.A nice girl she was trying to help however the old lady threatned her.
November 2023 by Atul Singh
This store is pathetic and the staff was rude.He (Ali) misbehaved and literally abused moreover the manager didn't check the camera and blamed us for messing around.Advisor abused in local language and tried to engaged with us.We three of us did shopping in the store and the old lady on the counter was not helping and refused to tell her the name of the manager.A nice girl she was trying to help however the old lady threatned her and avoided us.
November 2023 by Tre Mclarren
This store is pathetic and the staff was rude.He (Ali) misbehaved and literally abused moreover the manager didn't check the camera and blamed us for messing around.Advisor abused in local language and tried to engaged with us.We three of us did shopping in the store and the old lady on the counter was not helping and refused to tell her the name of the manager.A nice girl she was trying to help however the old lady threatned her and avoided us.
November 2023 by Christy
Ali he was psycho and abusing the customers and we were actually trying to ignore him.He came to us abused my husband and the manager was mute and did nothing. He was taking his side and asked us to leave the store.
October 2023 by Amaa Hazel Laura
Extremely unprofessional and RACIST STAFF AND MANAGEMENT!We wanted to try clothes to see if they fit as the same brand different coloured clothes had a difference in the fit on. The staff and the manager/security officers were extremely rude towards us and was questioning us when we tried clothes. We purchased clothes for more than £200 but now we regret it because the staff and the manager or the officers in-charge were extremely unprofessional.You got to train the staff or the employees to make sure they treat customers well. If not your business will be gone before you know. !
September 2023 by PranavRaj M
1) Awesome place2) Inside Luton Mall3)Good offers for Brands4)U will find best sports kits too5) Dressing room is available so its easy to check ur fitting6) Instead of buying online its easy to know ur sizes when u come here and buy things
September 2023 by NaVya ReDDy
It's a self service ..no staff will come and ask for any help...even if we ask also they don't respond properly.... unprofessional staff.....very bad experience
August 2023 by Tapan Bhatt
I recently visited the Sports Direct shop to purchase a tennis racket, and my experience was truly commendable. The customer support representative named Romy, who assisted me at the billing counter, left a lasting impression with her exceptional service.Romy's humility and supportiveness were truly outstanding. She handled my purchase with care and made sure that the billing process was smooth and efficient. What really stood out was her quick thinking and professionalism when dealing with a challenging situation. Another customer was attempting to annoy me, and I was impressed by how Romy handled the situation gracefully and intelligently. Her ability to defuse the tension and maintain a positive atmosphere showcased her exceptional customer service skills.Throughout the interaction, Romy displayed impeccable manners and a genuine willingness to assist. Her dedication to her work and her customers was evident, and I left the store feeling completely satisfied with the service I received. I want to express my gratitude to Romy for her excellent work and for going above and beyond to ensure a positive shopping experience.In conclusion, my visit to the Sports Direct shop was made memorable not only by the quality of the products but also by the outstanding customer support provided by Romy. Her humility, quick thinking, and professionalism truly made a difference. I highly appreciate her efforts and thank her for making my shopping experience enjoyable and stress-free.
July 2023 by Sapphire 18
The manager old white male - think his name was Kevin? Very rude. I didn?t purchase anything at the store didn?t even go towards the tills, came into the store and seen him yelling at a store member. I don?t know how a manager can treat staff like this, after the poor girl left it wasn?t even two minutes and I seen him arguing with a customer. Wouldn?t recommend shopping in this branch. As I have come to write this review, I have noticed other negative reviews on this manager which makes me wonder why he still works there and whether the area manager or whoever else is in charge hasn?t done anything about him.
July 2023 by cal w
Very rough pull up bare fed cars . Be prepared flashing blue lights as you walk in feds and security body slamming youths and teens. Bad service but good stock and the best selection I have seen in any sports direct. What more fam.
June 2023 by karthik balu
Very Rude managerPoor customer serviceLuton sports Direct poor customer service
June 2023 by Shahid Mohammed
Brilliant customer service. They went out of their way to help me get what I wanted.
May 2023 by ZuBby Khan
Customer service here was awful from the manager (middle aged white male) he was really rude, which is shocking given his job role. He expected me to walk around the store looking for staff to help me whilst he just stood there. Absolutely dreadful service!
March 2023 by Amanpreet Singh
Always a great experience when going to sports direct - everything you need for sports!
