April 2019 by Paula Hadade
I asked for the iced caramel cafe latte at £2.40, lady at the till starts getting anxious saying she never done it before, Iâ??m thinking to myself who knows what Iâ??m going to get now... :| get the receipt and I see Iâ??ve been charged £2.55 for the drink and £0.45 for extra shot of syrup? I asked why and she said itâ??s because of the syrup. I say it doesnâ??t say this anywhere, the price it says up there itâ??s £2.40. So Iâ??m not annoyed for the extra £0.60 Iâ??ve been charged, Iâ??m talking about lack of information, if you want to charge me extra at least put it up there next to the price (You might get charged a different price and then some extra). When I mention it to the lady she gets a bit fidgety, walks away to get a colleague but changes her mind and comes back, puts my stuff to the side and starts serving the others. Then she gives me £0.15 in change. Amazing service. Truly. Never coming back here. Itâ??s the little things. Never got to speak to that colleague, I didnâ??t get the correct change back and there were no appologies. P.S. I didnâ??t even have my coffee, and I left that £0.15 on the table, I didnâ??t want it. I wanted the mistake to be aknowledged. Thank you.
