February 2024 by Connor Moore
We went in to get three rings resized and a watch repaired, a wedding band, engagement ring and signet ring. The initial experience was fantastic, the watch was repaired there and then free of charge and the quote for the resizing was much less than expected. Jason said the turnaround time would be two weeks which was great as my fiancée's hen-do was in three weeks and she wanted to wear her engagement ring for the occasion. From there the customer service declined. We weren't contacted, we chased them only to be told "we will ring you when they're ready". They were done after 4 weeks and, to be fair, done to a very high-standard. I was somewhat annoyed and stressed by the level of customer service (especially with our wedding date drawing closer) and made that clear to Jason, who, to his credit, owned the mistake immediately and offered to discount the service. Given the quality of the work, their reasonable prices and the fact they are a local business I'd still recommend them but their communication does need to improve.
December 2023 by Ramps
I took my Seiko Sarb 033 to Tiempo for a small job.The owner, Jason dealt with me courteously and professionally and we had a nice conversation about watches and some of the watches that he has worked on. It is very apparent that Jason has a wealth of knowledge and experience. Watch owners can have every confidence in Tiempo Watch Services of Market Square, Potton, irrespective of whether the timepiece in question is as an inexpensive Cassio or an up market swiss brand. The level of service and attention will be the same.I am extremely happy and will certainly use Tiempo to assist me in maintaining my much loved watches, in the future.
December 2023 by Andrea Semper
I found my husband to be pocket watch less than 4 days before our wedding. Tiempo we absolutely amazing. Re conditioned it and changed the glass and managed to get it back to me with time to spare. My husband was so shocked and choked up when he opened it. Thank you so much. What an amazing service. And you guys are so lovely. Thank you again.
December 2023 by Stella Rumbles
Efficient and quick. Extremely helpful lady on desk
November 2023 by Stuart Gosling
Great service from Tiempo - professional and very knowledgable. I took an antique pocket watch in for a quote and it was fixed within minutes at no charge. Runs perfectly now.
November 2023 by Robert Smith
i would like to leave a review but as my watch has been their for months i fear i will never see it again had 2 phone calls to say would i like it repaired i left it on the under standing that is why i took their in the first place paid him to estimate the cost agreed to his price not heard any thing since
November 2023 by Taylor Hutchinson
Been coming here for year now and wouldn?t go anywhere else. Great service, quick and good pricing. Thank you
October 2023 by James Hayes
Took my Dad?s automatic watch in as had stopped working. Jason got it going in a few minutes. Would not take any money but I will be returning to get it serviced in due course. Friendly, knowledgeable and great service plus nice shop in nice little town. A refreshing retail experience in this day and age.
October 2023 by Gary Mulligan
Had to have my watch strap adjusted , just asked if they could help, they said yes no probs, very helpful, thank you
September 2023 by Lauren Bell
came in to have the strap adjusted on my watch. great service was seen really quickly and the adjustment was done within minutes !! Thankyou Very Much !!
July 2023 by Georgia Alligan
So over the moon with the results! I had my engagement ring re-sized and re-plated, it looks better than new and fits perfectly! So so happy, brilliant service couldn?t recommend enough! THANK YOU!
July 2023 by Nicola Greener
Great service! Jason went out of his way to rectify the issue with my watch. Highly recommend and will definitely return!
July 2023 by Anne Anderson
Excellent and professional service from the guys at Tiempo watch services and fab price paid for the work done..I would definitely recommend these guys and it all comes with a friendly smile too.
May 2023 by Geoff Peters
Brought a trench watch in for some attention, had great professional advice thank you.
March 2023 by Alistair Blackley
Always a joy, but leave your wallet at home! There are too many temptations in that shop!
