June 2018 by James Dolby
I live local to the garage and visit 3/4 times most days and I buy everything from coffee and bacon to alcohol and fuel. The majority of the staff are really friendly and allnknow me very well saying hello and making me feel welcome every time I go in there. Generally my experience with this filling station is good but I felt strongly about the performance and attitude of one member of their staff that I felt the need to leave a negative review despite this! The lady with the grey hair who has worked there for the whole time i have been a customer still doesnâ??t recognise me or say hello she always chatting to other staff instead of concentrating on her work. Today, I am having my mum round for lunch and bought a bottle of wine from the laithwaites next to the garage. I then popped in the garage to grab a couple of extra bits, went up to the counter to pay for them. At this point this awful lady (the only one with grey hair) accused me of trying to steal the wine despite me explaining that I had got it from next door and despite the fact she should have known who I was! I have before mistakenly left without paying for petrol and have come back to pay at a later time. They know Iâ??m trustworthy. There was also what was maybe an area manager there at the time who also pointed the finger! When I told them I was a regular and I was quite offended they had accused me of stealing her response was â??you should have got a bagâ? and she continued shouting at me as I left the shop. I then returned to produce the receipt and have come Straight home in anger to write this review
