February 2024 by Renier van Jaarsveld
I am compelled to express my dissatisfaction after my recent visit to Costa, where the level of service and cleanliness was notably subpar. The scene behind the counter was disheartening, with the majority of the five staff members disengaged from their duties, including some engrossed in personal conversations at the till. This disregard for customer service was disconcerting and not what one expects from a reputable establishment.The condition of the seating area further compounded my disappointment. Despite numerous vacant tables, not one was adequately clean or prepared for new customers. It was apparent that while the staff did collect trays, they neglected the essential task of cleaning the tables afterward. This oversight in basic hygiene and customer care is not only unwelcoming but also raises serious questions about the establishment's cleanliness standards.This experience compels me to urge the management team at Costa to address these glaring issues promptly. The staff's apparent lack of initiative in maintaining a clean and inviting environment reflects poorly on the management and the overall brand. Customers should not have to contemplate bringing their own cleaning supplies to a professional establishment, a sentiment that speaks volumes about the current state of affairs.I hope this feedback is received in the spirit of constructive criticism, with sincere hopes for immediate and substantial improvements in both service and cleanliness at Costa.
February 2024 by Helen Stannard
I had tuna penned and a coffee very nice very help
February 2024 by Nick Rowsell
Could be
December 2023 by Jennifer Murray
Tables not cleared and in need of a wipe! Decorations very uninspiring. I'm surprised I enjoyed my coffee and mince pie!
December 2023 by Sona Pritchard
We had a coffee, bubble tea and cakes. It was all nice, lovely staff and clean place.
December 2023 by Will Hunt
Don't order a delivery from here they forgot at least 1 thing every time, I give up.
December 2023 by Jamie Glover
This is my favourite Costa Coffee branch, the staff here are friendly and they prepare your order quickly. The cafe was recently updated and it has a good selection of seating and tables.
December 2023 by Mandy Baker
I am severely lactose intolerant, i really wish that when they cleaned the frother, they would use a clean cloth, not one they used repeatedly as i was so ill.This has happened to me before,
December 2023 by Jean Briggs
All ok only complaint Is the Horrendously expense of the Car Park. I am disabled by the time I manage to find a space park and get to COSTA It's cost me about 3,pounds .TO MuCH
December 2023 by Christopher Gould
Service slow, and place crowded funding seating was difficult. Good for busisness but bad for customerWheelchair accessibility: Nope.woypd be difficult to use a wheel chair ??
December 2023 by Amro Abdeljalil
Great, cosy abd amazing place to have a nice cup of
November 2023 by Christine Mugele
Fairly quick service depending on time of day, decent
November 2023 by Jeff Boe
Nice place to visit whilst shopping in town.
November 2023 by Matt Axton
Lovely staff in the Bracknell shop, very polite. Coffee is great too, always hot and made perfectly.
October 2023 by Melissa Bannister
Busy town centre costa. Starting to show a bit of wear and tear being so busy. Some stock levels were a bit low when i visited so the seasonal drinks were not available or
