March 2024 by Tom Valentine
It's a little dated and in desperate need of a refurb. Staff were friendly enough. Tried booking breakfast for following morning but told fully booked due to being mother's day the following morning. Beds ? were the usually excellent standard with a good night's sleep ?.
March 2024 by M A
Overnight Nepalese staff excellent. Daytime staff a bit weird.
March 2024 by Susan Robinson
Excellent location. A Good buffet breakfast in the adjoining restaurant.Very helpful and friendly staffWalkability: The Hotel is in a great location and just a short walk to the Lexicon shopping Centre, and the nearby retail park: Bowling, cinema etcAnd very close to the Railway station and Bus Station
March 2024 by Andrew Turner
Only used the beefeater for a meal. Usual beefeater, good simple food.
February 2024 by Steve
Had an amazing stay, room clean and staff was so friendly.A massive thank you to Mel for making my little ones feel welcome.Rooms: Clean and spotless.
February 2024 by Stuart Muir
Thanks guys - great stay when BA cancelled our
January 2024 by Chris Kapp
Had a good stay, clean rooms and price was reasonableFood & drinks: Good food and service ?
January 2024 by B11UP
High rating is for the staff friendliness and customer service. Despite IT issues on the front desk, check in was finally resolved. Staff went over and above to look after us, even sending an email before the visit to check out needs. Welldone!Just be aware that there is no lift access here.
January 2024 by Ann Dewey
Food & drinks: Good breakfast. Value for money
January 2024 by Christopher Newman
Rooms: clean and tidy
December 2023 by Kelly-Marie Plunkett
Nice spacious and clean asked for extra teas and coffees they were readily available at reception on hand.
December 2023 by Maxine Courtney
Business trip. Lovely receptionist.Rooms: Comfy beds good heating
November 2023 by mark warren
Limited menu and when you try to order they haven't even got all that's on it. Waiting staff friendly and polite which is the only reason I give 3 stars. Food ok but mine was served only warm and the chicken was tough. Although booking a table for 4 nearly 3 weeks in advance there was not one available upon arrival and we were sat at a table near the kitchen. What we could hear from the kitchen and service bar did not help as at one time we heard " pick them up and put them back on the plate ". This was my second visit as the first one about six months back was very enjoyable but after my second visit my family and I will probably not be returning.
November 2023 by Jatin Patelia
Rooms are decent no complaints, but it is a bit overpriced for what you get. Would give 3 star for services as I did not get a dental kit when asked for, which I think is a basic thing a hotel should have.
October 2023 by Nikki J
Stayed here recently for a work meeting. Location was ideal for where I needed to get to. Staff were friendly, check in was quick, room was comfy with complimentary tea/coffee in the room. TV, fan, really comfortable bed, extra bedding, free wifi etc. Can't fault it. Was a bit pricier than I anticipated but other than that, was all good. The only let down was the beefeater. I love beefeaters normally. Good, simple food. This one however was really disappointing. Smothered BBQ chicken with no BBQ sauce lol, sticky toffee pudding and custard which was yummy but the custard was served in a shot glass sized jug so hardly any custard. Breakfast the next day wasn't full buffet, had to order and took a while so I couldn't have any hot food as had to rush to get to a meeting so just had a half toasted crumpet (2 goes on toaster and still wasn't done) and a muffin
