November 2023 by Belinda West
I had a lot of help and advice when I bought trainers here yesterday. I was very impressed with the level of service. It's also a big, bright and well organised store.
November 2023 by vadim turcan
The shop is unprofesional, the staff speaks badly to you, even more, blames you for what you didn't do. and when you asked to show the video if it was my fault to pay for it, he said no and kicks you out of the store and says you're not welcome.
October 2023 by Maxine Featherbe-Knott
My husband and I have just had a brilliant experience in sports direct in Bracknell today. Wayne served us and he was a blast! He was patient with us deciding what trainers we wanted, had an amazing personality, and was able to tell us the names of all the trainers! He is a true credit to your company. The store was clean and the trainer area was tidy - can?t be easy with the volumes of customers you get through the door! Will definitely be returning.
October 2023 by John Wilkins
Lots of staff floating around but very few on tills (and very few tills), so some very long queues . Shame as if it wasn't for the long queues would have actually bought quite a bit but couldn't be bothered to wait . It's not a number of staff issue, there are loads doing not a lot, it's a quantity of staff on the tills , and very few tills .
October 2023 by Ray Thorpe
Brought my wife a pair of Skechers. Was served and helped by Lewis. What a lovely helpful young man. You will go far in this world. Mike Ashley you have a gem here.
October 2023 by Family Tilling
Wayne was so helpful when we went to get a pair of trainers for my daughter last night. I cannot speak highly enough of him, he is an absolute credit to Sports Direct
September 2023 by Aidan Duncombe
Check the price of the items before you pay as many items are incorrectly priced. We were overcharged then when the supervisor came to check, she told us they will only offer a credit note and refused a refund all with a very sarcastic tone, manager came over and instantly agreed to refund as it was their error. As we left the shop we overheard the manager saying "oh no get the accident book out" while laughing. The manager was quickly hushed by the other who look mortified. Embarrassingly rude and immature staff!
September 2023 by Victoria Lunn
Brilliant experience at Sports Direct in Bracknell today. First of all Wayne was so helpful, nothing was too much trouble, with a huge smile whilst he didn't stop tidying and helping. He kept the shop floor neat and tidy and no meat boxes or shoes lying around. The second person who helped us in the girls shoes was also extremely helpful and cheery - a busy area with a million stressed parents and shouting children but he was super organised, polite and efficient (and only helping out from the Newbury store!). The shoes arrived quickly and we couldn't have asked for better service - thank you.
August 2023 by Rachel Briggs
Wayne was amazing! He took his time to help me find the ideal trainer for the gym. The shop was very busy but he still took time and came back to help me! He had a great sense of humour too, whilst I was being very fussy and indecisive! But we got there, after 200000 pairs! ?? Thanks for your help Wayne!
August 2023 by Kashif Mehmood
Wide variety of goods. Shame about the quality of the packing bags which broke 30 mins after the shopping. The checkout also took too long.
August 2023 by Colin Roper
Absolutely disgusting customer service ! It was impossible to get served or helped at all. There was a your female assistant standing at the front of the store doing nothing at all who despite my numerous requests for help with shoes was disinterested and downright unpleasant and unhelpful.At that rate I look forward to watching them go out of business. A truly awful experience of rubbish service and I nor my family will ever return again.
July 2023 by Christine Coleman
We were helped by Kieran to get trainers suitable for a child with very wide feet . He was patient helpful and pleasant . Thank you Kieran .
June 2023 by Gareth Hastings
Spent 20 minutes waiting for staff to be free to help get some running trainers. Need more staff and the shop wasn?t even busy
June 2023 by Wesley Theunissen
Been to the new store in Princess Square Bracknell on several occasions now and each time has been a dissapointing experience. For the size of the store they don't seem to ever have stock in popular sizes. Went to buy football kit for my son but no available sizes in 7 - 8yrs. I also needed 3/4 summer socks and strangely they have 100's of pairs in size 14+ but not a single pair size 6 - 11. Management of the store is either non existent or just poor. If you try order online they want to charge you £5 delivery to the store, surely you have stock arriving on a weekly basis so there should be no need to charge for delivery to your store. Staff are also non existent when you require assistance. Don't waste your time better to go elsewhere.
May 2023 by pete turner
What a terrible shop !. Pick up some trainers from shelf, none in boxes nearby, sent to other side of shop, only to be told to go back to where I was, told someone would be with me shortly....., of course no-one turned up - never again
