August 2022 by Daniel Beasant
Very disappointed with this company. I bought a pair of Oberon 1 - Open Box. When they arrived, they are covered in scratches, missing half the packaging and generally just look like they have been used and abused for 12 months, certainly not a simple Open Box example. These should be sold as Used poor condition speakers, not Open Box. I have requested an RMA.
June 2022 by Jw K
they listed a pair of Wharfedales which were 50 quid cheaper than any other online retailer. was a little skeptical as I have never heard of them before. my speakers came bundled with a £20 worth of speaker cables (which I did not need), which Karl from their cust. service team managed to help me change to banana plugs instead. my order was placed around 3pm and it came promptly the very next day at noon which was amazing.Unfortunately, part of my package was not delivered together with the speakers as they were dispatched from elsewhere. when queried regarding the part which did not arrive, it turned out that they were accidentally sent on 48hr instead of next day. Karl did not hesitate to refund my next day delivery fees before even informing me about this mistake. This might've been the best customer support ive had from a company, keep it up Exceptional AV!
August 2021 by Adam Helsby
Excellent service and cheaper than anywhere else. I asked for an upgraded amplifier in a bundle I had seen on their website and they still gave me the discount.Ordered before 1pm and had it delivered the next day. Very happy with my new system thanks!
August 2021 by Scott
Wanted to order a bundle that was out of stock due to supplier issues. Karl was great at keeping me updated and getting the stock to me when it finally came in.Very happy with the service and pricing for the items.Happily give them my business in the future.
June 2021 by Nick Carpenter
I ordered a pair of Dali speakers only to be told they were out of stock. However, Karl was able to get hold of the newer version at a really great price. They took a week or so to arrive from the manufacturer, where in the meantime other shops just told me they couldn?t get them, so I was really pleased when they arrived. Highly recommend Exceptional AV; great service and a great price.
April 2021 by Jamie d
Looking at other reviews, accurate stock levels is an issue for this company. I ordered a set of speakers listed as in stock on an end of line sale. I was informed the next morning that they were in-fact out of stock. Rather than letting me down, they sold me a band new mk2 version at a huge discount. The speakers arrived ahead of scheduled delivery. I am very pleased. My advice; speak to Karl. He will sort you a great deal. Professional service on the phone. Cheaper than richer sounds.
March 2021 by martin smith
Ordered Bose 700 soundbar and sub. Waited 2 weeks for soundbar to become available then they tell me they have no stock of sub for my order for another 6-7 weeks.Stop selling things you dont have in stock or get a better system to hold items for orders.Paid slightly more elsewhere to save the long waitTUT TUT NOT IMPRESSED
March 2021 by Robert Moran
Ordered speakers and payment taken. Then informed by e-mail that they no longer stock them but offered alternative at higher price. If they no longer stock them why take your money? Declined new speakers and one week later still waiting for refund. Same speakers still advertised even though they admit they don't have any. Is that legal? Are they commiting an offence?
September 2019 by L Staples
Great service, delivery as expected and fast
February 2019 by Derek Roombox
Disgusted with this company. They take your money, then email next day to say out of stock item. They now have my money for 4-5 days for nothing!!! If they canâ??t have a system intelligent enough to put items out of stock, what hope is their that their systems for holding customers information is secure and fit for purpose????? I have concerns about this store. If you do not want dissapointment then avoid this joint.
February 2019 by Darren Sparks
Had a few issues with speakers being damaged but they sorted in quicly. Would use them again. Great value.
January 2019 by Kamil Jaworski
This shop is AMAZING. Swift delivery, goods excellent and exactly as ordered. No messing around. I can recommend them with both hands !! If in doubt- donâ??t .
October 2018 by Sean Willis
Extremely Happy with Exceptional AV, Ordered some Bose QC 35 ii's and Exceptional AV quoted the cheapest price (almost £100 off retail price!) The Headphones are completely legit and amazing can recommend them to anyone. Finally I chose free delivery which was supposed to take 3-5 days but took one day instead. Will definitely be using again
October 2018 by andy kay
Great prices, great service, great communications -
October 2018 by Dany Awal
Exceptional AV do/did a bargain package deal on the Denon CEOL N9 and the Dali Zensor 5, which I was very happy to find.
