December 2023 by C C
Awful. Tried scamming me. I wanted shellac infills on hands and just a normal colour on toes. I NEVER get shellac on my toes. I always get normal. This was my first time visiting five star. I asked if I could have ?candy canes? on my ring fingers only. When the lady did it, it looked awful, (she painted my nail white and just drew a few wonky red lines down my nail, no effort went into this) so I asked her to take it off and just make all my nails the same colour. She did this.When I went to pay, I was asked to pay a lot more than I thought, I thought I was paying £28 for infills and £12 for toes, so I went to pay £40 to be told I had to pay the design fee but I explained that it was not what I wanted and I am not leaving with any design on my nails so why do I need to pay for this? They said that it was her time that I need to pay for, I argued it and said no effort went into it and I asked her to remove it, eventually they took the fee away and then said ok but you need to pay extra anyway because you had shellac on your toes when you came in, we took it off. I said I didn?t? I had normal colour which the lady took off with polish remover? (I never get shellac on my toes!!!) they argued it, was shouting between themselves in their language making me feel extremely uncomfortable. I gave them the £40 I was meant to pay and left and I will NOT be returning. I am glad I noticed and spoke up because they may be doing this to others too.
December 2023 by Alexandra Cristina
Very happy with my shellac manicure and pedicure. Chloe did a great job. I will definitely come back
November 2023 by Priyanka Das
I have been to this place for my nails done and was happy throughout but my last visit spoiled that impression. That's why I am giving Rating 3.A. I found a particular staff being unprofessional. My nail paint got damaged before it could dry(because of my fault), so I asked the staff member to fix it but instead of removing and redoing it he simply applied another coat of paint which made it look darker in one finger compared to others.On top of it I could clearly see air bubbles after the paint dried, asked him again if he can do something to fix it, he simply avoided and went out for a smoke break(quite unprofessional).Thanks to the managing staff who noticed I was not satisfied with the service done, who managed to remove the air bubbles and make me a little happier than beforeB. The talking amongst staff members was like a market place , quite loud
October 2023 by Abigael Aherne
They didn?t give me acrylics and I asked for it but instead they gave me gel nails
September 2023 by Isha Kaprwan
they do excellent work, the staff is incredibly friendly and patient, which made my visit truly positive.
August 2023 by Hannah Coates
I've been coming here for a year now, and they usually do a very good job, consistently asking you throughout the process if everything is up to scratch. I came in and had a full set of acrylics done but after I paid and saw the nails in natural light, they were bumpy, uneven and not painted very well (I had never had this here before and I think the lady I had was training). Anyway after some debating on whether I should go back, I did. I went back and told them what I didn't like and they were very apologetic and fixed them right away. The lady who initially applied them did the fixes which was nice as it shows the staff are actively learning from their mistakes. I wasn't asked to pay any extra for the alterations and I was treated with respect. The manager was great as always and he was very reassuring. Now my nails are perfect for my holiday! Thank you?Services: Nail extensions
August 2023 by Georgia Mannings
I wanted to get my nails done here and I asked the lady at the desk ?hi I?m here to get biab builder gel done please? and she replied ? you know that costs quite a bit of money?. I left as I thought it was quite rude.
August 2023 by Ellaura Brown
Not great customer service, as they just shouted orders and expected you to understand what to do and where to go. Also a lack of explanation, which meant the sns nails I got done were not what I expected. An okay job but I don?t think I?ll be coming back.After speaking with the staff on the phone about my disappointment, they were very kind in offering for me to come in on the spot to get them touched up to a more acceptable level. Much more professional and personal.
July 2023 by Bianca Toldan
I have a while since I?m getting my manicure or pedicure done at this place.I have few favourites (Chloe, Ann being few of them, but last time I was impressed by DAVID (who I called all day Harry lol so sorry).Gel Builder Milky colour is my new favourite of all times and I will definitely recommend it to everyone who wants to try it out ?Big thanks to David for his amazing service And thanks to all the team who have been nothing but great with me every time I go back! See you soon!!!
June 2023 by Bexsi
Been coming in here for years, always clean and tidy, all staff are very friendly, receptionist has been there years, such a sweet lady, Manager is very accommodating with good banter, David who does my pedicure and manicure is a real diamond with a beautiful soul, The best nail place in MaidenheadServices: Polish removal
May 2023 by Aggy Lech
Hippy is a star, always takes care of me. The salon is always clean and the staff are super friendly. A must visit nail bar in Maidenhead!
March 2023 by Ada Kvasirova
Nice and quick service, strong acrylic and nice staff, the reception lady was really sweet. The cuticle bleed was caused by me, not the staff haha
February 2023 by Ann White (Hazel)
First I feel so satisfied after going to nail salon in UK.Did a walk in and was taken care of right awayReally impressed!!Services: Acrylic nails
February 2023 by Samantha Bowers
First time I've been here in about 10 years. Still brilliant. Did a great job on my nails. Thank Hip and Harry
February 2023 by Caroline O'Sullivan
Always a great experience here. Staff are lovely and nails are perfect every time.
