January 2023 by Liam Hegarty
Repaired my watch with no issues. Would recommend.
January 2023 by Karl Jeremiah
Great service by Mark and the team at Timpsons.
October 2022 by Peter Crabbe
Excellent service, helpful staff
September 2022 by Caroline JT
So kind and helpful, we'll be back
November 2021 by marta marta
They ruined my coat, they tried to fix it, they failed. Then my coat was sent for testing, whatever this means, then got lost. They refunded the cost of the coat but that took over a month. Noone ever contacted me regards the update,I had to visit the store every week, sometimes twice a week, everytime they lied to me saying the coat is being tested.. it Never did.. Got lost... Not professional at all!!I don't recommend it!!
August 2021 by Danielle
The shop was closed for over half an hour from 2.10pm to 2.40pm despite the opening times being advertised as 8.30am to 5.30pm and no mention on the website whatsoever of closing breaks.Refused to widen shoes despite previously receiving the same exact service at the same store. Deeply unprofessional service. Would not recommend.
September 2020 by Cormac Diamond
Lovely guy working there today, seemed to really care about the customer and enjoy his job! Replaced my watch battery in a few minutes, no faff. Refreshing!
September 2020 by Mark Harrison
My wife had brought me a watch as a gift a few years ago. A Citizen, with an ecodrive. This was not massively expensive, but it has huge sentimental value. The watch went to Citizen when the Capacitor failed. They returned the watch saying they would no longer fix it. What does this have to do with Timpson I hear you ask. Well it went to their service center all fixed and working. Awesome Maidenhead Team.
September 2020 by Milind N
The good folks at Thompson Maidenhead fixed my leather belt for free. It was a minutes job for them and asked me to put some money in the charity box instead. Well done guys. Keep up the good work!
September 2019 by james stickland
Friendly staff well kept real ale clean and food tasty loads of seating
August 2019 by Alec Kahn
A tiny day-indicator on my watch broke loose and I wanted it removed. It jammed the other hands every few days, causing the watch to stop until shaken. Two other shops quoted 40 pounds and four weeks to send it away. Timpson's quoted 15 pounds and two hours, and their on-site repairer delivered. Very satisfied.
August 2019 by Jas A
Quick and friendly service
August 2018 by Natasha Ross
used timpsons today. wonderful polite staff. and very happy with my bracelet that they engraved. would recommend to anyone that needs something done.
April 2018 by Fraser McCrorie
My wife left a suit and white shirt to be dry cleaned in the Maidenhead branch and when we came on the day to pick it up they couldn't locate it. I explained that I need the suit for the next day as I have a meeting and the staff member told me that he'd call me. After receiving no call I went back to the shop at which point he chased the launderette again. They said they think they'd found it but as his colleague had left I'd have to drive there to pick it up. He said that as we hadn't paid yet he would waive the fee. I told him that my wife had already paid and showed him the receipt. At which point he said "Ok no problem then." So we received no compensation for the mishandling despite being told he would waive the fee.
After driving across town to the Launderette to pick up my suit I get the shirt back and it looks like there are brown marks on the sleeve.
The customer support channels for this company are insufficient and I feel totally let down by this experience. I feel even more let down by the fact I can't even raise an official complaint.
There is a mystery shopper feedback form on their website which I have used and will update the post if any action is taken.
October 2016 by Emily Rogers
Popped in this afternoon to get the heels fixed on a pair of boots which I loved. The whole heel of the shoe was quite damaged and I wasn't sure if they were salvageable. The guys at Timpson couldn't have been more helpful, and had the job done within 30 minutes. Even though it was one shoe of the pair that needed re-heeling they did both so that they matched and even gave them a little polish and filled in some scuff marks. So happy with the boots and the service! Thank you so much.
