March 2024 by Inge Hutchins
Very helpful and friendly, great and thorough eye test and patient in waiting and putting frames aside until I made my decision
July 2023 by Francois C
My son and I recently had a highly disappointing visit to Vision Express. Not only did it turn out to be a complete waste of time, but we also encountered several issues with their customer service, as well as questionable practices regarding health prescriptions and sales recommendations.Firstly, there was a significant miscommunication on their part. Despite having provided my work mobile number, they attempted to reach out to a different number that was out of service. This oversight caused unnecessary delays and added to our frustration.Furthermore, we were deeply troubled by their approach to health prescriptions. It became apparent that they were creating prescriptions in a way that seemed aimed at maximizing their profits from the NHS. This exploitative behavior raises serious concerns about their commitment to prioritizing patient care over financial gain.In addition, the recommendations provided for my son's glasses were far from satisfactory. Instead of focusing on what would be best for his specific needs, it seemed that their primary goal was to sell expensive products. This push for unnecessary purchases was disheartening and further contributed to the overall disappointing experience.Based on our encounter, I cannot recommend Vision Express. The combination of poor customer service, questionable health prescription practices, and misguided sales recommendations left us frustrated and dissatisfied. I would strongly advise anyone looking for eye care services to explore alternative providers that prioritize ethical practices and genuinely strive to ensure customer satisfaction.
June 2023 by F C
My son and I recently had a highly disappointing visit to Vision Express. Not only did it turn out to be a complete waste of time, but we also encountered several issues with their customer service, as well as questionable practices regarding health prescriptions and sales recommendations.Firstly, there was a significant miscommunication on their part. Despite having provided my work mobile number, they attempted to reach out to a different number that was out of service. This oversight caused unnecessary delays and added to our frustration.Furthermore, we were deeply troubled by their approach to health prescriptions. It became apparent that they were creating prescriptions in a way that seemed aimed at maximizing their profits from the NHS. This exploitative behavior raises serious concerns about their commitment to prioritizing patient care over financial gain.In addition, the recommendations provided for my son's glasses were far from satisfactory. Instead of focusing on what would be best for his specific needs, it seemed that their primary goal was to sell expensive products. This push for unnecessary purchases was disheartening and further contributed to the overall disappointing experience.Based on our encounter, I cannot recommend Vision Express. The combination of poor customer service, questionable health prescription practices, and misguided sales recommendations left us frustrated and dissatisfied. I would strongly advise anyone looking for eye care services to explore alternative providers that prioritize ethical practices and genuinely strive to ensure customer satisfaction.
May 2023 by Ian Rodgers
Very helpful team, especially Hafsah who was informative and patient. Would highly recommend.
May 2023 by Andrew Barker
Nice to receive a professional service without someone trying to sell me something I don?t need ?
April 2023 by J B
Great experience with VE! Professional, helpful and kind team. Thank you very much.
February 2023 by monica horton
All staff very polite and helpful nothing was to much trouble wasn't rushed.just waiting for my glasses to be done.
January 2023 by Barbara Wood
Service was excellent from all members of staff.
January 2023 by Minoosh
Highly recommended!You can't be happier! Their service is excellent; professional, yet friendly.
October 2022 by Monika Harris
professional service ?one thingI am a new customerthey didn't offer me a discount Thank you Monika
July 2022 by Bina Patel
Had an appointment for contact lenses fitting, appointment was 15 mins late and when we had finished none of the staff were interested in informing me about the contact lens plans! It seemed that they were in rush to shut the shop. The whole experience left rushed and not informative at all. Will not be going to vision express again regardless of their offers. Very disappointed!
May 2022 by J Poynter
Good selection of frames, simple process with lenses, just bit slow on estimates for delivery. Fair value. Prescription was from elsewhere.
May 2022 by katy spicer
Great service, very relaxed environment. I have previously used Spec Savers but last time I went I found them rather pushy and they did not allow me time to decide on which glasses. I felt very rushed and under pressure.
March 2022 by Daniela Nicolaescu
Very nice service.I visited Vision Express from Maidenhead and I was very pleased with their customer service.Reece is such a nice and helpful guy. He answered all our questions and was patient enough to get us through different types of lenses.I would definitely use their services again.Thank you ?
January 2022 by Olivia Lennard-Carr
First eye test in decades. Pleasantly welcomed and every staff member was happy and professional. Optician was very helpful and lovely to talk to, and went the extra mile to check everything and explain the result and the reason it was a test. Came away with new glasses ordered and reassured that all was well.Very happy.
