December 2023 by Lucy Mccreery
Very unhelpful staff members at Newbury retail and very rude!!!
December 2023 by Colleen Daniels
Lovely store with friendly staff. Always very well stocked with everything we are looking for
December 2023 by Neil Lawrence
Poor service, not open for prescription collection 14:00 to 15:00. This information is not visible in store or on the web page
November 2023 by Ellie Chandler
Tracey, Tracey, Tracey. Thank you to your helpful young staff for giving me your name. You call yourself a store manager? I?ve seen more respect and professionalism from a garden pea. You are NOT fit to be managing such a large store, the way I heard you SHOUTING at one of your staff members I am utterly surprised she didn?t tell you to stuff your job and walk out, absolutely DISGRACEFUL and I can only hope the poor girl is okay! YOUR manager needs to look into your disgusting behaviour because you?re going to send this store into the ground. This is not the first complaint I?ve seen about you and going by what I saw and heard I can guarantee it won?t be the last. The store itself is lovely and the young staff are always so helpful, shame they have such an arrogant, aggressive and rude ?manager? in their store! Honestly I?m gobsmacked at this vile behaviour; those young staff deserve better leadership and with Tracey in charge they are not going to get it. Sort it out before you lose all your staff AND your customers!
November 2023 by Ant C
Pharmacy have lost my prescription on two occasions, both times I was left sick with no medication and the staff showed no sympthany and we're rude the manager was dismissive and practically called me a liar and didn't want to help, if you complain they just look at you with disgust and are rude to you., plus they never ever answer the pharmacy phone ever and the ques are massive leaving sick people standing for up to an hour waiting. It's a disgrace.My advice is go elsewhere.
November 2023 by Stephen Brook
In 2021 a new Store Manager was put in place at the Retail Park & the Pharmacy seevice started to improve. They must have too good & were promoted as the service at the Pharmacy returned from bo bad to worse to non existent. The prescription delivery service costing a vulnerable 93yo £40 per annum was appalling - 100% unreliable - calls to the Pharmacy were often unanswered. After 3-months of use had to mive elsewhere & never received a refund. Update November 2023. Thought it would be convenient to call in at Boots at 9am on a Wednesday. Counted 20+ people patiently queuing - mainly for the pharmacy. It was faster to go elsewhere. Boots HQ why are you allowing this?
October 2023 by Jen Williams
Recently dealt with a number of pharmacies across Berkshire and Surrey: almost all shambolic, and/or hopeless at filling prescriptions, but my experiences with this particular Boots have been ? almost always ? entirely the opposite. Bar the occasional prescription issue (not always a pharmacy?s fault), staff have always been incredibly helpful and polite, and assisted with purchases, and orders of both prescriptions and OTC medication. Pretty seamless experience with their travel vaccinations service as well. Especially when compared to its counterparts, I feel like this store deserves five stars.
October 2023 by H H
There are a lot of negative reviews, but I have to say. I called at 5:30 on a Friday and was able to pick my prescription up at 6. Polite on the phone, friendly, and no long wait. Compared to tesco, this was a dream.
October 2023 by Jolly Rodger
Rang them about something didn't pick up phone
September 2023 by Stefan Lazowski
I would give zero stars if I could. Terrible way of treating customers in pharmacy. So called manager rude, incompetent, don't wanna listen customers. Basically trying to make them to look like an idiot. Shame on you.
August 2023 by Edgar Webster
I entered the store for pain relief was promptly told shut till 15.00 rude, went o buy perfume totally ignored terrible store.
August 2023 by Alan Ferguson
Always a queue, always a lot of staff and very few of them serving customers. If I had a choice I would collect my prescriptions from elsewhere as it is generally a frustrating and stressful experience. This allied with unfriendly staff.
July 2023 by Steve Culshaw
Very pleasant experience, staff helpful and friendly ?
July 2023 by Emily Katie
Quite a large shop and has everything you?d expect to find, would be nice to have more concession stands.
July 2023 by Help to sleep
The pharmacist is unbelievable rude and she refuse to sell me aspirin
