August 2023 by Philip Mcraking
Efficient service from Olly , very clear and well informed about products In Store
June 2023 by Will Janes
Not the best experience. Ordered some vinyl for our downstairs toilet. First roll was damaged. Fitters had already made the cut, so were unable to use the remainder of that roll.James in store was helpful over the phone, got us a new roll and fitted us in the week after. Same fitters arrived.....only after finishing the job, they decided to use the facilities that were not plumbed in. If they had asked me beforehand, I could have guided them to a working toilet.Phoned the store back directly after to speak to James. He was out of the store, and was told by a colleague he would call me back. I am still waiting for that phone call, many weeks later.
March 2023 by Craig Foster
We had a fantastic experience from the store and the carpet fitting team.James, the manager, helped us to pick the right carpet for the right areas of the house and even put up with our indecisive nature with charm and patience.Once we settled on a carpet, he explained the costing, any discounts available and sales at that moment and was flexible around fitting dates.Even when we had to reschedule it wasn't a problem at all.The carpet fitters arrived just as we had a leak in the room they were due to fit. They actively helped me to contain the leak, find the source, empty my system and ensure the damage was minimal. They couldn't fit as I had to get a plumber out, but they were incredibly helpful and resourceful.That said, all upstairs carpets are now fitted and we love them. No after issues at all.All in all, I would recommend this business to anyone looking for new carpets. We are very happy with the service, the process, the fitters and the product.
March 2023 by Miranda Townsend
Unfortunately I am unable to leave 5 stars. I had a carpet fitted a few months ago & the carpet was not in the best condition & the fitters did not fit it very well at all. I complained to the store & the lady Sarah was very helpful & she organised replacement carpets to be fitted. Again the carpet has been fitted bad, there are creases in the carpets, all the grippers are Bent & it just looks terrible. I have emailed the store & been in contact with customer service, nobody has been in contact as promised. Unfortunately I will be taking this further as I am so disappointed. I have used carpetright for years, but you need to get good fitters as yours are terrible.
March 2023 by Jessica Sherriff
Fantastic service. The Manager, James, went above and beyond to help us. Wouldn't go anywhere else to buy carpets.
March 2023 by Gemma Hutt
Excellent service from store manager James, we had great advice on the carpet we wanted, booked in and fitted in perfect time. I highly recommend the Newbury store, such a warm welcome and we will be going back to order from there soon ?
February 2023 by Gemma Johnson
We had great service from James when we visited the Newbury store today. We are very indecisive and had lots of questions. James was really patient with us and explained everything thoroughly, helping us to make a decision. We were both very happy with our experience in store and look forward to the carpets being fitted! Thanks James!
February 2023 by Kyle Marshall
Popped into carpet right in Newbury to look at carpets. I was only browsing to get an idea of what I wanted and was helped by a young man called ollie. He told me all I needed to know about the carpets I liked the look of and helped me make a decision there and then. If it wasn't for his great service and friendly manner I would still be deciding what to get now and would probably end up with the wrong carpet. Amazing service with a smile
February 2023 by Paul Whiting
We were in the store last week to have a look at a new carpet and purchase. The service was very good and professional plus explained the process for purchase. I will definitely be back again and I dealt with James the store manager
February 2023 by Munish Kumar
Me and my brother came into the Newbury store and was served by James, very knowledgable and left us full of confidence with the next step of our journey
February 2023 by joshua smithy
i visited the shop a week ago and was served by ollie he was very professional, kind and helpful. Helped me find exactly what i wanted will definitely be returning, However there was a blonde lady crying on shop floor which i thought was very unprofessional and didn?t look great for the company other then this is it was an fantastic experience
February 2023 by Blondoonie
Outstanding customer service . Came in to buy a carpet for my daughters room and staff where excellent .will be back for the rest or the house
February 2023 by Gurtej Singh Shergill
brilliant choices in store ,very helpful staff Oliver was amazing in helping us pick out our LVT flooring
February 2023 by scotty scully
Absolutely amazing service was very knowledgeable and was able to help couldn't be any happier
July 2022 by Zeenat Rahim
Amazing service by James (not sure if he?s the store Manager). As first time carpet buyers we were completely clueless of where and how to begin. James has been most helpful, answered all our questions patiently however silly they were. He also came down to our house to complete the measurements since surveyors were fully booked. Definitely recommend the Newbury store and James service. Kudos to the whole team!
