Having worked for HSBC in their European IT hub I'm a bit biased, but I've had nothing but good service from this branch and others in the area.
Spent 3 sessions for mortgage applications. Every time we were served by different advisor and we were told differently. The amount the HSBC would lend is reduced every time, eventually the amount they would lend is far less than what we need. The whole process is wrong and it is completely waste of time. AVOID DOING MORTGAGE... read full comment
Excellent customer service. Very quick and easy transactions.