September 2023 by Tracey West
I called for a quote for rear brake discs and pads. I was then asked to confirm it was the front ones. I explained I wanted quote for rear brakes. I then got we can?t do it until 12th. To which I replied I wanted a quote before I book it in. I was then told I would be called back in 20 mins with the quote. Guess what I didn?t get a call. I think they clearly don?t want my business so I won?t bother again.
August 2023 by Meg Sudlow
Was really looking forward to using Kwik fi, having booked my MOT with them. Arrived in the morning, waited at least 15 mins for someone to come through. And then the guy turned around and said he couldn't do my MOT! Didn't even call me to let me know. Won't be using them again.
August 2023 by Jill McMillan
I was greeted by a really kind friendly man - he was welcoming and helpful- he helped me and my companion to get Into the office (my companion was in a wheelchair )He adjusted the air con in the office to suit us.I haven?t ever felt so relaxed and at ease whilst waiting for an MOT.
August 2023 by Charles Bernadett
Just moved to newbury. Booked my corsa in for mot. Changed 3 bulbs for almost £11 per light bulbs. The same light bulbs cost £ 0.68 online. Kwikfit is a rip off. I paid £33 extra on top of the mot price for 3 lightbulbs. I will Never use kwikfit again.
July 2023 by Andrew Bradshaw
Fast friendly and efficient service at a competitive price. Chris on the front desk was excellent. Clearly managing multiple things at once but customer service and manner was spot on!
July 2023 by Jason Hunter
The team where amazing we where on our way to catch a cruise ship in Southampton when our car started to judder very badly and I managed to limp it to Kwik fit the team couldn?t be more helpful. They changed the front two tires and checked the tracking and we were on our way !! Can?t thank them enough !!
July 2023 by kris reddin
Very quick & helpful. Chris Lamb helped me choose tires that worked for the car and my budget, and got it booked in same day so that I could have it done on my lunch break.Will be back when something else goes wrong!
June 2023 by Sarah Lynn
I am due to go on Holiday and I am not comfortable going on long journeys (especially when I?m the only one who can drive) so I got my brakes checked. They were quick and non judgemental when they told me there was nothing wrong with my brakes. I did feel a bit of plank for wasting there time. They were polite and understanding. They even accommodated my 3 yr old child with some drawing. I think I have found my go to place if I need any repairs. Thank you Kwik Fit
June 2023 by Michael Dance
Fantastic service from Seb and Matt, highly recommend this garage.Our car broke down with a flat tire and the RAC bought us to this garage, they fitted us in and swapped both tires and had the best experience.Seb and Matt were professional and amazing, if we lived local this would be our local.Can?t thank them both enough.
April 2023 by Chris Bolam
Have been coming here for years and always impressed by how friendly and professional the staff are. Have used them for everything from new brakes and pads to exhausts and of course tyres, and you always feel like you're getting good value. It's well worth not paying the premium the franchises charge for branded parts and a valet.Recently asked them while they were doing my MOT to have a look at a rear view mirror that had fallen off. They clipped it back on in seconds and refused to take money for it. And that's after the local Skoda dealer swore blind the only solution was to pay a windscreen company to repair it. At one point the only solution looked like bricking my windscreen to get a replacement, but Kwik Fit sorted it with no fuss.
April 2023 by Linda Merison
I?m so grateful to Seb and Matt who waited for me 5 minutes before they were due to close on Friday 15th April, and temporarily fixed my exhaust. If they hadn?t of waited I would have had to ring breakdown recovery and wouldn?t have got home until late Friday evening as I live 40 miles from Newbury.They had already closed their till down so didn?t charge me and waived the bill for their service and time.Thank you Seb and Matt for a brilliant customer service in all ways. I was so impressed. You were both so professional and kind.Although I don?t live in Newbury I will specially come back to have my new exhaust fitted at this branch.Thank you so much!Linda Merison
April 2023 by sandy Douglas
Just popped into Newbury as we were on our way to Northampton when our type pressure light came on. They identified the problem as a split value and replaced it for us and we were back on the road in half and hour. A very big thank you to the two guys working and would recommend this garage highly
April 2023 by Jodie Mayhead
Absolutely dreadful. We have just had a blow out on the M4, with four kids and two dogs on board. Green Flag attended to change wheel and our spare had a bulge in it. My husband rang to ask if they could quickly replace the tyre for us as only 10mins from the motorway jct. Apparently they can?t fit us in until Tuesday. My husband explained the situation and the guy was incredibly rude and unhelpful. I appreciate it isa bank holiday and no one wants todo more work than needed but surely if you are open then you could make an allowance when a family have already had a stressful time and are only askingfor one trye to be replaced so they can get home safely. Dreadful service.
April 2023 by Wendy Collier
First class service from the manager and the team today. My daughters car tyre was damaged by a pothole. The team fixed to tyre and checked the car was safe for her to drive. The car was ready and on the road again in hours. The staff were friendly, helpful and professional. Will be returning with our other cars in the future. It?s nice to find a garage that is reliable. Thank you team Newbury. A credit to your company all of you.
April 2023 by Jessica Collier
Brilliant service from the Team today. I had a flat tyre and bent wheel due to hitting a pothole, my car was fixed within the matter of 2 hours. Very happy with the service and everyone was very friendly, I will be coming back to this Team when needed.
