December 2023 by Yashwant Deegwal
Its good store and they maintain the fashion line and quality but prices are high in the store. Store includes M&S food as well on ground floor for all bakery and grocery requirements. It has cafe on first floor with all day breakfast and well maintained cleaned toilets.
December 2023 by Almona Choudhury
This is my favourite M&S branch. It is well stocked, clean and the staff are exceptional. Bravo!
December 2023 by 961jea
Very Disappointed with cafe in Sturry. Staff attitude poor. We picked up sandwiches for toasting and were told that no hot food after 3pm. It was 2 mins past having queued for ages. Also disgusting service in Westwood as limited food and drinks only. When getting hot dri nks told they no longer supply saucers ! ABSOLUTELY REDICULOUS
November 2023 by Michael Strawbridge
Visited the Newbury store yesterday for coffee at 3.30 and the service was shocking. Had to wait over 15 mins to be served by 4 kids who had no customer service experience, were more bothered about chatting amongst themselves and one female of the staff even refused to make a customer a drink as "I don't like making that drink". Was an utter disgrace and I will be taking matters further with Head Office. Not what is expected from such a store and not a single manger watching over the cafe.
November 2023 by Kayleigh Davies
Food shopping is great here but go upstairs to the cafe/ clothes it?s messy, dirty and unpleasant. The staff are very frumpy and rude. We sat in the cafe for breakfast the coffee is tiny and burnt (my fiance didn?t drink it all and he never leaves a coffee) food isn?t fresh and is not very nice. Much prefer costa and John Lewis.when our food was brought over it was just plonked into the table and the person walked of, no napkins or checking who's ordered what! Wouldn?t recommend
November 2023 by Hayley Sargent
Very poor customer service now, not even able to ring and reserve an item in store so by the time you drive there it could be gone! Waste of time, money and fuel!! So much for being environmentally friendly if people are having to make unnecessary journeys!! John Lewis are a much better company, at least you can reserve and collect!
November 2023 by Sean
Average M&S. Mens items seem to be hit or miss, Cafe is appalling £6 for a toasty, coffee is tiny unless you opt for large. Nearly always selling out of bacon rolls on weekends and it takes ages for anything to be done.
October 2023 by Eggythump Hall
Used to always have someone on their tills. Now when I go in, it's some self service station only. Staff standing around chatting, so no wonder they are being replaced. I don't work for you M&S and I enjoy a little chat with the nice people on the till. Put them back and let them keep their jobs, like the lady who has stunning black and white hair.
October 2023 by Fam M
unfortunately, this is one of the worse M&S's I've ever been too. It's a tad messy on the shop floors, but the real crime scene are the toilets. They are always filthy and unhygienic and right next to the cafe. I suspect staff use these toilets too and I just find this unacceptable in 2023.
October 2023 by Fam H
unfortunately, this is one of the worse M&S's I've ever been too. It's a tad messy on the shop floors, but the real crime scene are the toilets. They are always filthy and unhygienic and right next to the cafe. I suspect staff use these toilets too and I just find this unacceptable in 2023.
September 2023 by Jolly Rodger
More for the older generation. But still doing the best custard tarts since I was a child and staff are nice too!!
August 2023 by Margaret Tredray
Always brilliant food and clothes.
May 2023 by JPOPD
I wouldn't normally think of going to MnS for lunch but I was hungry and had to pop in there anyway. Well, what a surprise! Lovely staff, spotlessly clean and the food was proper lush. I had an Emmental cheese and mushroom toastie and a slice of Victoria sponge cake. Simple but just so tasty!!!!
April 2023 by Wilson Govindji
It?s hard to understand how many times I go for bread in the morning and the baker is on break and every other employee is not available to serve.I understand the baker starts an early shift and needs a break but as a business M&S needs to rethink in having someone to cover during times when the demand for bakery is high, doesn?t make sense have customers waiting for 20 mts or more for the baker to arrive.
April 2023 by AmyLee
Me and my boyfriend tried to shop here, when my boyfriend noticed one of the security guards were following him around the store, my partner even hid to be sure, and the guy shows up in front of his face. When he started asking him if he looks like a thief (he just been at gym before shopping) this little security guy didn?t even say sorry and they start shouting on my boyfriend to leave from the store. I was at the clothes section at the time and did not see this. This is unacceptable. Shouldn?t happen. All the staff there were unhelpful with our complaint, and will be our last visit there.
