September 2023 by Tony Whittle
Having standing orders cancelled without notification and with account in credit for withdrawel required. RUBBISH.
March 2023 by Andy Jones
Friendly, helpful and knowledgable staff - open on Saturdays too unlike some other Newbury banks
August 2022 by Simon Gregory
Horrific customer service. Have requested a form to be sent to me 5 times, sent wrong one then wrong property. Have to wait 1 hour to get through to anyone and then get cut offHorrible experience, useless lender
January 2022 by Laurence Gough
Terrible bank. Hold times always over an hour and then they cut you off when you finally get through (I didn't get a chance to say a word). This happened a number of times. They just lock your account at random and hold your money with no access.
November 2021 by Herman Simms
The Asian women in that bank is rude and condescending. When I say Asian it's got nothing to do with her race its because I didn't get her name. I'd take a packed lunch with you beacuse she takes ages to deal with you. She's rude and incompetent and acts like she's the manager. That's P.G 13 version of my opinion of her!!
July 2021 by Dan
Lovely staff, warm greeting, very helpful and friendly. Helped me with my problem straight away and nothing was too much . Helen in particular was very good.
July 2021 by Elizabeth Vickers
The bank is currently not open when it states it is - I'm not sure of opening times but it closes at 2pm - nothing on the website and very annoying when you make a trip especially - can you change the timings on the web pages for Newbury please.
September 2020 by Ferdousi McAllan
Customer Service is not known in this branch. Occasionally there is someone helpful but this is certainly not the norm!
September 2020 by Justin Tibbs
The phone chat is a joke you get no where and when you phone the branch the hang up as soon as they awful service!!!!!
July 2020 by Leon Thorne
With a post office in side for all your needs
July 2019 by camilla only
They have got a lot better.
July 2019 by simon L
Awful branch with poor customer service
July 2019 by Clare Brown
Staff are extremely helpful
July 2019 by Jane Alexander
Knowledgeable, personable staff..... highly recommended
January 2018 by ALEKSANDR PETROV
The staff is just the most helpful
