July 2023 by GrrArg
At the tail end of a long and depressing build and so thankful that we have an excellent branch of Screwfix 15 minutes away from us. Click and collect service is a life saver and the staff are friendly and helpful, always willing to help loading the car if I'm collecting bulkier items.
June 2023 by Ruth Monger
We have used this branch for years - they nearly always seem to have what we need, no matter how unusual the item is.The staff are always helpful and happy to help.Thank you
February 2023 by Ben Wood
Great store. Staff can be very helpful if you have questions. Avoid weekends. Can be very busy.
January 2023 by Hannah D.
I love going to Screwfix. They nearly always have the stuff you need and because other customers can't touch the stock, whatever you buy has not been opened or robbed of some bits. The staff are friendly and usually helpful.
January 2023 by Nun2shabby
Very helpful staff!
September 2022 by Frank Etheridge
Just popped in to collect a couple of items. I usually forget to do things like this but the staff in the Newbury branch deserve some praise. They always remember my name although I?m sure they serve 1000?s, , if they?re busy themselves they get someone to get my order quickly, always happy to help and just a good friendly team.Thanks
July 2022 by christopher fox
Ordered click & collect & when I went to collect I was told items would not be there until tomorrow so basically 5 miles and 1 hour wasted of my day..
July 2022 by Greg Smith
Excellent service as always, can?t fault them
June 2022 by Jeremy Pack
Update June2022:This is still tne worse run Screwfix I know.If you use the app and say I?m here to collect: Nothing happens. You have to wait in a queue.That is not the way it?s meant to work. They never seem to have anyone servicing collections.Previous: This is the worse run Screwfix I know (and that?s from using this this and others for years)It takes forever for them to bring though an express order.Most of the staff need a x2 speed and attitude upgrade
May 2022 by James
I had a bad customer experience here a month ago with staff blaming me for their mistake in my order and getting frustrated at me in front of the customers. I put it down to a bad day as we all get them and I?m fully aware of how frustrating dealing with the public can be so I left it. I went back in 2 days ago and it was a bad experience of customer service to me from a different member of staff. He was little help to the chap in front of me with advice or help or to try to answer his questions, just a blank stare like your wasting his time. Then he ignored me completely and served the man behind me. This got sorted but I felt very awkward. Customer service not good that day.
April 2022 by Warwick Hall
We found what we needed easily and staff were friendly.
February 2022 by xi dong
Great service from Jess this morning getting me the right screws for the job.(Now got to find a use for the other 194!)
January 2022 by James Gilbert
Served by Janene at screwfix today. Great service. She was knowledgeable regarding the product we were considering buying, she was incredibly polite with a great sense of humour, and took time to answer all of our questions, resulting in us buying a dehumidifier rather than just enquiring about one. A credit to screwfix.
January 2022 by Paschal Mulkerrins
Great store it goes back for 100's of feet from the front counter,so it has a lot of supplies you never see,until other's order stuff.
September 2021 by Nicholas ?MrNickPearson? Pearson
Pretty good place, I have given it 4 stars as there is either a queue out the door with two staff at tills or it's fine.. also the parking is a bit awkward maybe they could add a mirror or two to help..
