I have been in the Newbury TUI store for 40 minutes now with not so much as a can I help you or a good afternoon. Two staff helping customers and the other typing on her computer. I knew exactly what I wanted and had the money on me, I think I’m going to book elsewhere.I was seen after 55 minutes no apology of waiting,... read full comment
August 2023
Stood waiting to be at least acknowledged for about 8 mins before 'Joe' walked through and asked if I needed assistance...he took my details and would call the next day...he never did. Rude. Place looks closed from the outside, keep it that way, book your own holiday on the Web!
July 2023
Never will I ever book a holiday online again - Joseph is such a credit to your organisation.Went to town to buy food, ended up booking a holiday … we partly went in as a joke, but didn’t realise that the knowledge of the staff actually paid dividends in us finding a dream holiday.Joseph was not only extremely knowledgeable,... read full comment