July 2023 by Steve Weatherill
My partner recently moved into the area and popped in to notify them of her change of address and to ensure that her contact lenses were dispatched to her new address. We were told that it was all done and there would be no issues, she?s just had a notification that they are now going to her old address to pick them up. Really not impressed ??????????What has happened to customer service in this country
June 2023 by glenn evans
Claire at Vision Express provides the most professional customer service of any retail establishment in Newbury in my experience
February 2023 by Mark Howard
Great service from these guys.Not a customer of their shop but in a realtime of need they bent over backwards to help me.Can't thank them enough.
December 2022 by Jan Carter
The service was fine, but the staff weren't very engaging. My new glasses don't arrive till after Xmas, usually it's 14 days which would have been Dec 21st, a little disappointing, but not crucial. Just a bit meh tbh.
December 2022 by David Rawlinson
Excellent experience, professional and efficient staff that made me feel very welcome.
October 2022 by David Bungay
Walked straight in to the Newbury branch, and asked if they could give me an eye test. They gave me an appointment within the hour.Very quick, professional and friendly service. They couldn't have been more thorough. Would definitely recommend.
October 2022 by Tony Quinn
Lovely friendly, caring staff. Attentive to needs and helpful throughout.
September 2022 by Adrian Cubitt
Professional and efficient test. Goodness.. aren?t they young these days!
August 2022 by Michelle Doyle
Ordering contact lenses is a manual process, it relays on the customer calling with an order, somebody taking your card number over the phone, and order being placed by only 1 person in the office, if they are off sick God forbid you would still expect the order to be placed. No customer service skills, just defensive when questioned about why they hadn?t been ordered 2 days after my phone call. I?ll be taking my prescription and ordering online from now on
August 2022 by David Baggaley
My eye examination was very thorough and with just a little help I have ordered glasses that should vastly improve my vision and also look the business.Sue Baggaley
July 2022 by S A
Best Optometrist! Assistants were very unhelpful - the Optometrist had to come and unlock the cabinet, despite an assistant being stood right by me!
June 2022 by Keira Elford
Fabulous prompt and friendly service. The Optometrist was excellent and Clare who helped me pick my glasses was wonderful.
May 2022 by Bobby Ryatt
Staff were very helpful and polite. The optometrist is very professional with her tests
October 2021 by Karen R
Good service, thorough exam and felt Covid safe. I would prefer not to have the hard sell on all the extras you can get for your specs but I guess they are just doing their job!
September 2021 by Vanessa Knott
Staff extremely helpful, friendly and courteous. Good experience choosing frames. Would have had 5 * but thought eye test a little brief and not as in depth as elsewhere. Will reserve judgment until I've tried new lenses in a few weeks' time.One week in and specs are brilliant. Best fitting frames I've ever had and prescription spot on.