July 2023 by Mohammed Nasaar
What a service by this ladySarah SzmytkiSpecialist CareVodafone LimitedMy order got stuck she went out of the way to provide exactly what a customer wants, the store i was dealing with in walsall kept on taking me around in circles they were a complete waste of time who were not trained properly.But Sarah kept in touch with me all the way until it was resolved what a ?.Vodafone will not find a better staff member anywhere i must admit.? service from Sarah.Thank you so so much ?
July 2023 by Vivien Hecz
Truly Terrible! Me and my partner been without a phone for over 2 weeks still nobody can tell us when our phone line is going to be turned back on (no outstanding payment - never was!)! Disappointing!!! How can this be one of the leading network provider when they treat they customers this bad!!
June 2023 by Antonie Chan
Strong Displeasure with Vodafone Broadband UK Charging Unjustified Late FeeDear Vodafone Customer Support,I am writing to express my deep dissatisfaction regarding the recent incident where Vodafone charged me a £5 late fee for my broadband service (Complaint Reference Number: 38085673). I must emphasize that this charge is entirely unwarranted as I have fulfilled all the necessary requirements and taken proactive steps to ensure timely payment.To begin with, when I signed up for the service, I provided Vodafone with all the required information promptly and accurately. I completed the setup of my account, including providing my billing details and authorizing direct debit payments. It was my understanding that these measures would ensure seamless and punctual payment of my monthly bills.Furthermore, despite my complete and accurate information provided to fulfill the requirements, Vodafone proceeded to send me a router for the broadband service. This indicates that Vodafone had deemed my information sufficient for the fulfillment of the service, and I had every reason to believe that my account was in good order.However, despite fulfilling my obligations as a responsible customer, Vodafone still imposed a late fee upon me. This situation is not only unjust but also reflects a breakdown in your internal processes and systems. I followed the prescribed procedures precisely to prevent such occurrences, yet I am now burdened with an additional charge that is completely unfounded.In addition, prior to the late fee incident, I had contacted a Vodafone online chat agent to inquire about why I was unable to access my Vodafone account despite already using the Vodafone broadband service. The agent's response was that my account had not been created for no apparent reason. This further emphasizes that the issue lies with Vodafone's internal processes and not any negligence or fault on my part.I strongly urge Vodafone to rectify this issue promptly and refund the unjustified £5 late fee. It is imperative that you thoroughly investigate what transpired, identify the root cause of this error, and implement measures to prevent similar incidents from happening in the future. Customers should not be subjected to penalties for errors committed by the service provider.As a loyal customer, I expect fairness, transparency, and reliability from Vodafone's billing practices. Charging me a late fee when I have taken the necessary steps to ensure on-time payment is highly disappointing and undermines my trust in your company.I request an immediate resolution to this matter and a refund of the late fee, along with a written acknowledgement of the error. Failure to address this concern promptly will leave me with no choice but to escalate this issue through other appropriate channels to seek a just resolution.I anticipate your swift action in rectifying this situation and restoring my faith in Vodafone's commitment to providing quality services to its customers.
May 2023 by Kelly W
I?ve never had a more terrible customer service experience over the phone.I was asking to move my grandfather onto a new plan, since his had expired 3 years ago and Vodafone were charging a really high £23 per month plan for him. The agent during the call was unenthusiastic, and had a bothered, rude tone of voice throughout. His lazy way of speaking made it difficult to understand half of what he was saying, and when asked to repeat, would be snappy and bothered in response. He was uncommunicative when ?filling details? or checking for quotes, leaving huge gaps of silence, but then made a fuss when I was quiet on my side.It was clear the agent was reading some rubbish sales lines in his lazy drawl ?let?s find you great deals?, but couldn?t deliver. I mentioned upfront I was quoted a much cheaper phone plan with more data, and he couldn?t match the deal after I repeatedly stated the better deal I?ve got quoted.Yet continued to ask ?why aren?t you with Vodafone, we?re better? - I had to reiterate well I?m not sure about that, you?ve been charging my grandad £23 pm (for years) and I?m on a better deal plan. When asked why they couldn?t match the price quoted (I asked so I could save hassle of moving companies), he said ?it?s not just price, it?s coverage and customer service?. It was rather ironic as this was the worst customer service call I?ve ever had, and I?d just got off the phone to two excellent EE agents in contrast, getting two discounted deals for an existing mobile and broadband plan (I didn?t mention this).He rudely commented ?why are you with EE? (I?ve been with them for 17 years, and my plan has nothing to do with this enquiry), ?you?re obviously moving everyone to EE? - I never said I was moving anyone to EE? This was during the process of moving ahead with one of the plans he quoted, it made no sense why he had to make this rude comment (3 times, as I couldn?t interpret what he was saying, and then because I thought I?d misunderstood what he was saying).I went to agree with the cheapest plan offered to save moving companies, and had to ask the contract length. Only then he mentioned it was for 24 months and apparently incurred cancellation fees of ?hundreds of pounds? if we needed to pause for any months. I had to verify this again upon him reading out the T&Cs (honestly couldn?t make out 80% of what he was saying anyway). Compare this to EE who had excellent, friendly agents that explained we could move to pay as you go very easily when needed for when abroad and not using the mobile.What a waste of 30 minutes of my time.Clearly Vodafone are hugely ripping their customers off, and this has put me off their services going forward. 100% planning to move my grandad away from Vodafone. Despite him being a loyal customer for over 10 years - they just don?t know how to treat their customers right, and we?ve had enough of being scammed money from them.
April 2023 by Sat billa
AVOID AVOID AVOIDVodaphone currently running a SCAM with Giftcloud through Uswitch. They enrol customer?s with the promise of Amazon vouchers but these are never fourth coming. Check out the trust pilot reviews. Avoid them at all costs.
April 2023 by Peter ?Anduain? S
Superb and modern location with amazing high tech facilities. I sincerely would look for excuses to visit them!
April 2023 by Ashok Ramam
Good space but not yet fully occupied post COVID.
February 2023 by Nikolay Mikhaylyuk
Stop using DPD! The driver called saying he will not deliver as it is hard to find my address! This is ridiculous. Somehow everyone else was able to find the place easily!
February 2023 by Alan noble
Shocking service ordered two apple ultra watches, never had them delivered, but dpd said they did,yet one is still at there warehouse, get Vodafone involved who just laughed it off ...don't buy off Vodafone
January 2023 by David Dadswell
Had to contact hq because tried all usual vodaphone contact numbers always get someone in India and absolutely inconpetent and that's when I could actually hear them which was not very often vodaphone need call centers in UK that we can ring and get problems sorted
January 2023 by îfada ?ahîd
I was the victim of fraud recently when scammers impersonated me to purchase an expensive iPhone and took over my online account and had my username and address changed. The phone went to Northumberland and I had a big bill. The Vodafone Fraud department didn?t sort it out even though I was assured the bill would be adjusted and reduced and they?ve sneakily taken the full amount. I rang to complain and they said they?d refund me over the months ahead from my bill for my 1st generation iPhone SE which is deliberately ultra cheap. It?ll take months. They?ve broken their word and can?t be trusted. Maybe they?re in it with the fraudsters and taking a cut. Just lies and dishonesty.
January 2023 by John Dean
Horrendous company care more about process than doing what's right for the customer will never use them again
November 2022 by Mark Fabian
Picked up an item for Vodafone speechmark, the receptionist/welcoming lady was a very nice lady , looks very modern and welcoming
November 2022 by Google user
Straight off the A339. Plenty of parking. Impressive site. Clean, bright, calm and spacious. Plenty of hot desks, dining area, wet wipes, ping pong. Very friendly and polite staff.
October 2022 by peter wood
Recently connected with Vodafone broadband's supposedly blazing fast 900Mbps as the fibre cabinet is 1.5m from my front door. However, it appears that Vodafone cant actually offer anywhere near these speeds and I have been told that the only way to test the line is with a laptop, connected via ethernet, in SAFE mode to get a true depiction of the speed coming into the box, which is less than half the advertised speed and also around a quarter coming out at the wifi when sitting next to the router. It was confirmed in a round about way that the router itself is poor, so ive ordered another one (Now Im getting real speeds on Wifi around the house, without having to put boosters that wont connect anyway, all over the show!)It is also suggested that the owner of the cabinet and the cabling is at fault and maybe it will get better... In this case this is (Sh)City Fibre, l'll cover that in another review.cant recommend this combination unless you are getting a really good deal and you can get past the fact that you are paying for 900mbps but actually getting less than half that, on a good day.This being said, the people I have spoken to have been really helpful so that picked the star rating up a little. The broadband isnt actually bad, its just not what is being delivered, so dont pay a lot for the 900Mbps offering, if you can get that for the same as the 500Mbps you are onto a winner.You also cant use the online chat request on your laptop as that wont work on anytning except a phone. not all its cracked up to be.
