September 2023 by One Truck
Worst experience ever, will change to any network
August 2023 by colin soper
Been with Vodafone for approximately 15years. Although the individual staff in the shop are friendly they have no power to do anything. Only the complaints department over the phone can be help. However after having the same issue for the fourth time and Vodafone giving appalling customer service I have moved provider and saving over £40 per month. Avoid Vodafone!
August 2023 by Barrie Chapman
Very helpful staff
July 2023 by Darren Merry
Ended my contract with Vodafone after over 25 years, some of the worst customer service ive ever come across, manager in the Newbury shop has only ever been rude to my partner and I so now I've moved my partner and I to EE who gave me a much better deal than Vodafone, simply had enough
June 2023 by John Wellman
Good services
June 2023 by Glenn Ford
Went in to Newbury Vodafone on Thursday afternoon. Couldn?t charge phone. No connection with the charge lead. GEMMA had a go and said she thought something was stuck in the input hole. Then GEMMA got out a state of the art technical piece of equipment - a toothbrush. She cleaned the input of fluff and started to charge phone with her lead. That worked. Then she tried my lead and phone continued to charge. Then she asked if I had anything else to do in town so I cleared off for tens minutes and when I got back GEMMA came over briefly even though she was with someone else. The phone was charging perfectly. GEMMA didn?t ask for any money. What a star. Please give her a considerable pay rise.
October 2022 by George Fitzgerald
Excellent advice and expertise. I always learn a lot when I visit.
October 2022 by Alan Budge
I visited the Newbury store after coming across a couple of issues trying to import a number from another carrier. My issue was dealt with quickly, efficiently and professionally by Cameron in store. Excellent service thank you.
October 2022 by Lyn Olver
I know people complain about Vodafone but I have just received exemplary service!! The new owner Mike is amazing and Mac was so patient and helpful I could not recommend this store more!!!
October 2022 by Marta Guskiewicz
I miss you all and all Vodafone house. I really like your red Ferrari and I will post you my million pounds bill xx
October 2022 by Julia Bowry
When I pop in to this store people are usually very helpful.
August 2022 by maggie Parke
Other than one mighty computer glitch Every time I go in, the peeps eventually got through and all was sorted .
August 2022 by Allen Gray
I was served today by Ollie who went above and beyond to help me secure my Nokia G50 due to me inputting my name incorrectly on the system causing my contact to fail initially. He could have easily turned round and said "it's been declined, sorry" and closed it there and then, but Ollie investigated and found the solution to the problem. Yes, it took a while but in the end, I got my phone and if there's any reward or recognition for him, he sure deserved it
July 2022 by Helen Mills
Helpful staff and sorted out what we needed.
April 2022 by Rosemary Stacey
The staff were polite and very helpful as usual