March 2024 by Jane Holloway
Check in was poor. We were ignored, asked to check in, told yes, nothing happened. Finally told we hadn't been waiting long (!) but there was an emergency. Fine, should have been explained earlier. Room absolutely fine. Breakfast poor - porridge with fruit compote on menu card, man serving didn't know I there was porridge, discovered there was, but apparently served only with strawberry jam. We didn't stay. More choice needed.Finally, the website said 20 min walk from the castle. We are good walkers but it was at least 35 mins each way.
March 2024 by Tom Harvey
Half the staff were good the others were rude. There was food on the menu that wasn't available. The meat for the Carvery was scarce. The bedroom was ok, though wasn't cleaned daily, beds never made or changed. The shower door was hanging off with the roller on the side by the toilet. So door couldn't close properly. We would have liked clean towels daily, so did what the sign said. And they were not changed till we asked downstairs.
March 2024 by Margaret Paige
Room was comfortable very well laid out. Maybe you should look to clean rooms every day and replenish things like tea, coffee and milk. Had to go to hotel bar to replenish as room was not cleaned on MondayNearby activities: Windsor CastleLegoland
March 2024 by Janet Makin
Very good the only thing was checking in. We was there at 1300 understood the room wasn't available but we was going to the rugby at Twickenham and we could only get back just before closing time so we couldn't stay in Windsor for something to eat or drink. Perhaps make availability to the key for the room so people don't have to rush back
February 2024 by Kath Fleet
Couldn't fault a thing. The staff were super friendly and helpful. The room was beautifully presented and clean with great facilities. It was quiet, comfortable and we had a great night's sleep. Breakfast was included and it was top notch - without doubt the best buffet breakfast we have ever had in a UK hotel. Even the coffee was delicious! We would definitely stay there or at another Toby Carvery again and would highly recommend it.
February 2024 by Abi Taylor
Unfortunately my son was poorly and was sick all over our bed. Management dealt with this quickly and moved us to a new room which was really good of themFood & drinks: Food was lovely and good value
February 2024 by Michelle Burnett
Great staff, excellent room and excellent foodRooms: Excellent size and very quietNearby activities: Windsor CastleSafety: Felt safe in areaFood & drinks: Excellent choice
February 2024 by Colin Wise
Food was lovely, Dinner and Breakfast. Room was comfortable and functional.
January 2024 by SYMONE ROSE
Great customer service and professionalism Chris who checked us all in.Rooms: Great comfortable bedsGreat clean roomsGreat value for money
December 2023 by Caroline Spencer
My Mum and I stayed to visit a family member who lives in Old Windsor, we found staff extremely helpful, the room was was very
December 2023 by David Edwards
Good size double bed and room all of which was clean and tidy.Excellent value buffet style cooked breakfast was good but perhaps should have been hotter.On the negative side we both thought the bed was extremely hard and it disturbed our sleep.Noteworthy details: Good value and comfortable if you don't mind a hard bed
December 2023 by lesley haynes
Large room.Basic, but equipped with essentialsBathroom was nice but Unfortunately, not able to use shower as water was scolding,working through all temperature setting.The sink didn't hold water,so even washing was a challenge and plug then stuck in sink.Toilet unfortunately had stains at the back of the pan which was a shame as rest of bathroom was spotlessly clean and shiny.Left my number & email in the hope to hear back from manager..as yet nothing.Breakfast looked good and great value but found restraunt closed.Eventually we attracted a member of staff who went to inspect our shower.The manager kindly provided us and friends in the room next to ours tea,which was a welcome gesture.Overall good value,but not when we weren't able to shower ?
December 2023 by angela madden
Welcoming, friendly, attentive team, warm and cosy environment, clean room, plentiful tea/coffee tray. Great towels and pillows.Safety: Fob door system, felt safe during my stay.
November 2023 by Patrick Trinder
Good value for money, nice clean comfortable room, tasty carvery at affordable price.
November 2023 by Julie Bell
A friend and I stayed here recently for one night, occupying two rooms. Breakfast was included and we also had the carvery dinner. Whilst the accommodation was adequate, it was certainly no more than that and, at £105 per room, frankly disappointing. The premises are extremely dated and long overdue for refurbishment, particularly the carpets. While the bathrooms have been updated, this appears to have been done fairly cheaply and the resulting impression is not one of quality.Unfortunately for us it was a voucher scheme night, meaning that people were queued to the door for the carvery and although we thought we had booked a table, due to a glitch in the online reservation system, this turned out not to be the case. This is where your exceptional staff came to the rescue and saved the day, and our stay. Although we did have to wait until 8pm for a table, Chris, efficiently manning both the front desk and the bar, could not have been more helpful, resolving our mix-up calmly and politely. When we eventually sat down for dinner, Alice provided us with incredibly warm and personal service, normally only encountered in much more expensive restaurants, not self-service carveries. Tina, the manager, while overseeing an extremely busy restaurant that night, also found time to have a pleasant chat with us as we praised her staff to her.This wonderfully attentive service continued the following morning when we met lovely Susan at breakfast. Being a fellow coeliac she understood my friend struggling with the lack of gluten-free options on the breakfast buffet, and would willingly have offered her own food, had she had any with her that day.Working at a high level in hospitality myself, I understandably appreciate outstanding customer service when I receive it, and the service provided by your staff throughout our stay was absolutely second-to-none. They should all be highly commended and rewarded as you are very fortunate to have them !
