December 2023 by Rohit Pun
I went there to buy tiles and kitchen equipments along with my builder.We used a wrong equipment to collect tiles that was next to it.From nowhere Harry came and started questioning us who allowed us to use that equipment.When I was on phone he just kept asking very rudely and even telling me how to put things on trolley.He was asking if i m buying tiles?If not why was i there for?I?m there to buy stuff not to learn or get trained from him.Very unprofessional and arrogant.He should be trained instead how to approach with customers.Wasn?t a good experience.
December 2023 by Eddie Bradley
Staff very very helpful, a variety of different everything's cost effective to boot.wood cutting services saves a ton of work.
December 2023 by Connor Tully
Store did not provide the delivery on the due date, and doesn't respond to any calls either from myself or customer service so there's no possibility to raise a dispute or get a refund. Absolutely 0 communication re: a redelivery or refund. Do not order from this store.
November 2023 by Barry McIntyre
Ordered white marble pebbles in bulk online. Paid £30 for delivery on named day and took day off work. Delivery didn't come. Customer services say its at Reading store still. However customer services cant get hold of anyone in the Reading store in over 2 days. Utter joke. Will be cancelling the order and get it elsewhere.
October 2023 by Dipak Gurung
Rude staff lady at collection and dumb security bloke.Sell u items without scanning properly and then when u go to return an item, they accuse u of stealing because they are forgot to scan all the contents of the item. Did not even refund because if u pay by phone it has to go on the phone? How come other companies can refund u any way?Stupid staff , especially the fat bloke on tills, rude woman from the collection department and stupid security boy.
October 2023 by Anna
Very well organised, the plants section was gorgeous, staff need a bit more "oomph" on the client support side.
September 2023 by Neil Burgess
First class delivery team. Supian and Gurpreet are a credit to your company brand. They definitely went the extra mile.
August 2023 by Anca Dimitrov-Sîrbu
Good supply of everything DIY, love the fact that you can check availability online of products and it would also tell you what row they are at. Cashier staff however were the most bored and slow I've seen in a while
August 2023 by AVL CONSTRUCTION AND HOME SERVICES LTD
I went to B&Q today and I have bought some slabs and Harry turned up very rude and was saying to me that , there is a park to go and play ,when I only was putting the slabs in my trolley and he turned up and threatening me by saying that ? If I want I won?t let you take this trolley out ? with no reason.I?m a very regular customer in B&Q and all other staff are very respectful and very helpful,His attitude is very bad, I don?t think he is in the right position.
August 2023 by Anuruddha Karunaratne
Went to buy a melamine board. The staff were very helpful. They provide board cutting service ( free up to 5 cuts)
August 2023 by Mr Tyrewise Ltd
To start off with I would like to firstly point out that the manager Harry was very disrespectful had a massive attitude. Problem started to accuse my sister and me of lying instead of looking for the facts and getting to the bottom of the problem and solve it rather this manager of B&Q was very disrespectful and arrogant in his attitude. I asked if I could talk to another manager once the other manager turned up, he was very respectful very open minded and solved the problem. Instantly his name was Naren one of more experienced and little older than the manager Harry, mr Naren who was kind understanding and sorted the problem out without any more commotion I would like to add that this manager, Harry needs to be talked to or sent on a extensive customer service course I don?t know who made him a manager, but this guy is not management material it would be nice if this so called manger Harry apologises to my sister he took advantage of a lady who is suffering with severe anxiety, panic attacks and is under the mental health act because of her mental state and instead of stopping and talking to my sister and understanding what she is requesting and has a problem he started to really put her down right know I?ve had to take her home so that she can take some time to sort herself out
August 2023 by Sadaf Khan
Amazing customer service from Mandy and the customer service team on tills! Our plant went yellow and we were extremely upset, Mandy was very apologetic and understood our concerns. She apologised and organised a refund for us, it was a very positive experience and we always love visiting this B&Q. The staff on the till are very helpful and always willing to help. We love the quality on the lights from B&Q and have purchased multiple for our new home ? Thanks once again team.
July 2023 by Mary Jane
A good shopping trip to B&Q staff extremely helpful and knowledgeable nice clean toilets.
July 2023 by Valentine Matthews
OK if your not disabled like me it to big and to far to walk they need to introduce a system where disabled people can get assistance from the staff the one reason I only go in the place whe absolutely nessary
June 2023 by Hubert Obeng
The Customer service for their click and collect is absolutely appalling. I've found a lady called Carole in the click and collect desk particularly very unhelpful on more than two occasions.
