September 2023 by Richard Hawkins
Went in to look at a new bed for my son and was helped by the staff and found the exact kind I was after straight away.Easy to purchase and good delivery times.Hopefully no problems experienced with the delivery etc, but so far all good.
September 2023 by dean copperthwaite
when we were away from the shop we realised I had been miss lead and miss sold something I should of received free, the aggressive sales technique from as it turns out he was the manager.no a customer safe or friendly environment for a 76 year old
August 2023 by Irene Tang
Bensons beds have various choice, good quality and good value. Moreover Bensons colleagues are very polite, helpful and serve us in a timely manner. We have a nice shopping time.
July 2023 by Claire Cox
Found a bed I liked quickly and easily. Helpful staff. Could have offered slightly improved discounts or free pillows, but overall happy with product and service. Have bought from Bensons before and likely will buy again.
July 2023 by Daphne Levy
Prompt service. Salesman very polite and helpful. Good quality furniture. Lots of info on products.
May 2023 by Claire Widdows
Fantastic and smooth experience all the way through from purchasing the bed in store up to delivery. All member's of staff were excellent The bed is also extremely comfortable. Would highly recommend
May 2023 by Tim Dunn
Never again - customer service shocking and delivery never completely fulfilled. We had to cancel part of the order as delivery was pushed back on one item [twice] and timescale was not acceptable. Then had to chase for refund that should have bee automatic.
May 2023 by sara mann
Assistant called Shane approached us. I was looking for Evesleep or Jay-B single mattress. He was so rude in his attitude. I asked if Evesleep was a good brand and he said it should be, we own it. Which I never knew. Then I asked where the Jay-B mattresses were and he said they don?t do them. But I saw one in window! He said they don?t do one and I must be mistaken. Then his colleague heard and said they do and showed us where they were, there was a whole section!! We decided on the Evesleep one and went to the till point. He followed us over and made out to the lovely man behind the till that it?s his sale!!! He didn?t help us at any point and if I hadn?t been happy with the Evesleep mattress I would have walked out. I asked to speak to manager but he was not working. I?m surprised he is employed there as his whole attitude and demeanour is disgraceful
April 2023 by Flurina Stocker
Worst experience ever, stay away from this company. We ordered a mattress in the shop, they haven?t told us that the mattress can?t be folded nor did they ask for measurements. So the mattress arrived and didn?t fit through our staircase and now they want to charge us 20% cancellation fee?!? This is theft!!
April 2023 by Hazel Jordan
Shane was professional, knowledgeable and a pleasure to deal with. Thank you for all your help with the purchase of my mattress.
April 2023 by Aadil Hussain Maniyar
Got delivered bed frame after waiting period of 3 weeks but few parts are missing in the boxes. Requested to get them but with another 10 days of waiting period. Not great experience. You should improve delivery timing.
February 2023 by Ken Williams
Excellent company, sales person was first class and explained all options available in a very good manner. Delivery was on time and within the 2 hour time slot I was given. Very professional company.
February 2023 by Vik Sid
Benson for Beds Reading - extremely rude and unprofessional staff. Was dealt with 2 Asian sales guys and both were not bothered to give me information on wardrobe and bed and said rudely just check online and kept on saying you want to buy or not. I'll definitely recommend everyone don't visit this store. Visited 22nd Jan 2023
February 2023 by Anna Cheung
Sales Team at Reading Forbury is fine and friendly. However the delivery term needs improvement and please call customers day before delivery advise customers time of delivery.
December 2022 by Arun Chandar
DO NOT BUY FROM BENSONS - as you will see from all of the other reviews, they are taking your money and not fulfilling orders. My order is 5 months late and I've had 4 promised deliveries where no one has shown up and no one has communicated to me. The stress and admin is not worth it, trust me. Buy your bed elsewhere.
