December 2023 by Bill Gibbons
The queueing system is confusing. A small notice isn?t easy to read. The wall clock doesn?t work. Staff appear hurried and unfriendly. Not a pleasant experience.
December 2023 by Rog McDonnell
Horrendously understaffed for a busy Saturday.
November 2023 by Rudy Roberts
Clearly don?t know how to answer a phone call.
November 2023 by J G
Poor customer service
November 2023 by Tony C
I have never encountered ruder staff than the people running this store. Refused to sell me over the counter medicine so I went next door to Waitrose, where I got it for half the price and with no questions asked. Will never go there again. They can go to hell.
June 2023 by Elliot Winter
Very busy and dealing with manufacturer shortages, but efficient, friendly and helpful!My feeling is that anything under their control is very well handled.Keep up the good work!
May 2023 by Haider Sheikh
The best uk pharmacy
April 2023 by Sumanth MV
Most useless boots ever. There are a couple of people who are very helpful but other than them, all of them are useless. There is one lady is very grumpy faced always and probably she is the one who manages this store. They are not ready to help you at all.I had bought an item in a different boots and I was told that I can return it any other boots as well, but here they told me that they do not sell this product in this store and cannot take the return and asked me to go to the original store. Also the grumpy faced lady told me that this store is a very small store and they do not have any multi vitamin tablets for kids!!! How ridiculous this can be. I get all the products in another small boots in Reading station.People in Caversham need a different Boots store
March 2023 by Robert McBrain
Permanent queues. No separation of prescriptions and OTC regular queues. No staff. Super slow. And they close at 300pm. Shelves mostly empty and bare. So left empty handed after having to queue up. It?s great otherwise!
February 2023 by Tianna Salmeron
It?s more of a pharmacy than a boots so don?t expect much in the way of supplies.Everything seems to take very long no matter what you?re there for.It?s one que for everything no matter if you are there for a simple click and collect or a repeat prescription which can be very inconvenient.They never seem to answer the phone either.
December 2022 by Yorkshire Rose
Staff are polite and helpful. My only criticism is that every time I go to collect my pre ordered prescription, it's never ready. I'm usually asked to "wait ten minutes ", which is generally much longer. Otherwise, no complaints
December 2021 by Daniel Lavorchik
Not really a Boots, but a pharmacy where both over the counter products customers and those seeking the pharmacy have to stand in. If your in need of over the counter products the you better to go to superdrug next door. Also, they don't have the covid boxes easily reachable like other pharmacys. So you better be ready to wait for 30 mins. If you can go to another pharmacy then avoid this one.
September 2021 by Rav
That new young pharmacist is a fine gentleman and a credit to his profession. He has helped me so much during this pandemic and i don't think i would be alive if it weren't for his selflessness / competence. I believe his name is Frank and my word i do hope he stays as the permanent pharmacist!!!!
August 2021 by Gemma Kahl
Not a great experience. The shop has had a lot of problems with shoplifting, so have chosen to keep most of the stock off the shelves and in a back room. You need to know exactly what you want in order for a shop assistant to locate it for you. Needless to say, I didnt get what I went in for. Such a shame as I usually enjoy going to Boots, but will use Superdrug in Caversham from now on.
July 2021 by Johan Ohlin
It's a normal Boots but with slightly less patient staff, hence the lower grade.
