December 2023 by ben midgley
Slow. Slow. Slow. Don't bother unless you have no other option to collect a prescription.
December 2023 by Szabolcs Horváth
Absolutely abysmal service. We have now had 5 flu jab appointments cancelled in the past 4 weeks. I suggest everyone avoid.
December 2023 by Kristina Bond
I always call before I go to make sure the medication is ready! Lovely staff - never had an issue!
November 2023 by Sunny Dhaliwal
I wanted to buy a item there was no queue stood at the front where the lady acknowledged I was there but was serving someone with a prescription, she went off to the back where there were 2 other members of staff just chatting away. No one came back to the front after 10 mins despite me asking for serviceIt says at the front no abuse or shoplifting however no one is ever there watching or taking payment for goods. Avoid it go somewhere else
September 2023 by Dawn Warren
Such a shame I can?t give this branch 0 stars as 1 star is too high.Always a long queue then when I finally get served I?m told I can?t buy the product I want ( even though there is one box behind the counter) because they are not allowed to sell it when they have less than 5 boxes in store. Always a terrible, slow service in this store. Don?t waste time going in there
September 2023 by Humira K
Saeed the pharmacist is brilliant very caring and empathictic, sympathetic hes goes out of his way to help you so we appreciate him ?
June 2023 by Liz Major
Terrible service every time. The shelves are often empty in the store and what they do have is a very poor selection. There is ALWAYS a very long wait for prescriptions.
April 2023 by Paul Turner
Every now and then I forget how poor the service is in this store and wander back in again. Fortunately the staff quickly remind me by ignoring me standing at the till whilst chatting at the back of the store. Once again abandoned waiting and went to Asda pharmacy instead.
April 2023 by Jo Ansell
I visited this store today to buy 2 items from the shop. I had to wait in the pharmacy queue, which is absolutely ridiculous considering there is a separate paying point in the shop. I joined the queue with 3 people ahead of me, and was still in the same position 10 minutes later. People were getting understandably frustrated. There is a notice in the store, stating that verbal abuse will not be tolerated but it really doesn?t help when this store is giving such abysmal service. I gave up after 10 minutes and when I left the store there were another 5 people behind me. Absolute joke!!!!!!!!
March 2023 by Lauren Davidson
Worst boots I?ve ever been to. Shelves are always empty. Always looks a mess and long wait for anything at the pharmacy.
February 2023 by Howard P
Doesn't seem to matter what time of day... always at least a 20 to 30 minute queue... then usually told to come back in 20 minutes, only to then have to queue again.Painful service, going to move to Asda pharmacy... just had enough of the rubbish service this boots delivers.
January 2023 by Genuine Wellwisher
Hopeless consultation process. The pharmacist kept looking at his laptop and paper work not listening - not even pretending to listen. Don?t waste your time here. So much for GP surgeries pushing us patients to pharmacies! Patients sadly have no sensible recourse to anything. Surgeries have blocked themselves and we are lumbered with inept pharmacy services.
January 2023 by M M
Would not recommend. They don't pick phone calls. We arranged an appointment for flu jab which they cancelled on the day . We have also not received another appointment or a refund. Bad service.
December 2022 by Helen
I just wanted to say a massive THANK YOU to the extremely busy staff in BOOTS today. Especially to Rakesh as he went above and beyond to sort my prescription for me, that my doctors had totally messed up. After a full on uncontrollable emotional meltdown by me, Rakesh took the time to calm me down & talked through the best way to correct my surgery's HUGE error. He put me at ease & ensured me he would hold the medication they had in stock for me (not everywhere stocks my medication). After an urgent return visit to my doctors, who were not helpful on the phone, I returned to BOOTS to have my prescription ready for me within 10 minutes. I cannot thank you enough for your help today. Without my medication I would have been extremely ill.
November 2022 by Nia Willis
Hopeless! Changed to only ordering prescriptions via the re order slip as opposed to reordering automatically which is no good for those that requested an auti re order before the system changed. Only found out by social media. Queues are terrible, nothing is ever ready so trying to ring to request it be ready and no one is answering the phone. Will go somewhere else going forward.
