July 2023 by Rayana Sousa
bad-tempered employees, treats customers badly, if I never go back there, my family and friends never step there again?we were treated very badly
March 2023 by Roxana Sandu
Very rude casier tonight. I think he needs a better training to work in customer service or is better to change his job.. I am very disappointed of this and I hope the management will do something about it as is not the first time happening
March 2023 by Andrei Rosca
The cashier worked on the 10th of march 7:30pm was very rude and refused to top up my electricity key saying he doesn?t know how to use the machine, other time he knew how to use the machine. I want to mention that I never been disrespectful to him. His behaviour is not acceptable!!!
February 2023 by Estate Group
Terrible customer service by Jaoquim. Doesn?t know how to talk to customers. Can someone teach him some etiquette?s!
January 2023 by Abdul Khaliq
Terrible customer service by Jaoquim. Doesn?t know how to talk to customers. Can someone teach him some etiquette?s!
January 2023 by Benjamin Weallow
Incredibly rude staff. Throws the card on the counter. I would like to complain to the owner. This man has no patience and treated me terribly, my card declined & I told him I had money to pay but he told me to leave and get out of the way. I did pay. He has no patience, and no decency. My PIN number was incorrect, he did not have to treat me that way
December 2022 by Kelly Louise
Used bp app to purchase fuel as petrol light had come on and I didn't have bank card or cash with me. Paid £20 on app and pump malfunctioned and wouldnt unlock to give me fuel. App told me to go into store and spk to manager. I did this and the only employee working couldn't speak good enough English to understand me and what had happened. He also continued to eat biscuits dunked in tea in front of me and spoke with his mouth full. I showed him on banking app money had been taken and I needed the petrol as I couldn't drive home without it and had no other means of paying . He told me nothing he could do and I had to come back tomorrow. Bad and rude service .Edit......even though you can see below by bp owners response that they will be in contact I still haven't received a reply or explanation
June 2022 by Chaz C
Very friendly staff and good selection of products. SO THANKFUL THEY HAD A TIRE REPAIR KIT. Nice layout and easy to access gasoline (petrol for you folks), no complaints at all.
May 2022 by BublakVTX Johnny
NOT for first time I have been charged for more items I really bought. For first time I did not bother to go back as I found at home. For second time I asked for receipt and came right back to tell him. I don't belive it accident, both case were bigger shopping!!! Its the glasses Indian guy, watch out on him!
February 2022 by Justine Healy
If I could give half a Star I would unfortunately 1 is lowest
December 2021 by Dawn
Went to this garage on the Oxford Road on Thursday evening to fill up ?person behind the till hadn?t turned the pump on ?we waited for a nearly 10 mins outside while he was on the phone, not looking out to see if anyone was waiting ?so I went in and was told to wait, he was on the phone. I asked if it would take much longer and he said they were having difficulties and to wait ?I asked how long it would be and he very rudely told me if I don?t have time, to go home?.I told him his attitude stinks and was told no mine does?this man was the older Asian guy ..the other one was quite polite ..we left and bought petrol elsewhere ?with customer service skills as great as his ..he shouldn?t be customer facing as next time he?s so rude he may not be dealing with a woman !I wouldn?t recommend topping up your petrol here ..he doesn?t deserve your custom !
September 2021 by Fynn Hughes
Brilliant experience. Me and my son had a brilliant time. They sell the girthiest rustlers burgers. I purchased 7 at 5 am and the cashier was lovely. 10/10 would recommend ????
September 2020 by Tiby713
Very rude staff! I just asked very calm and polite if they can sell me a bottle of wine and those 2 Indian guys start insulting and swearing me becouse I'm asking for alcohol at 2am without knowing their program as other bp are selling alcohol all night long. One of the guys grabbed me and try to kick me out in a very rude and aggressive way. This is inadmissible! They should keep an eye on their staff! I would never step in again and I will proceed to the court with this case as I can't be treated as an offender just for asking a silly question. That place is a joke. SHAME
September 2020 by Abs
I put in 50p in the air machine and I filled up one tyre and it was finished, what about the rest of my tyres? I put in another 50p, guess what? Same thing, went into the shop and they said they could not help me and I had to complete a form. But I still wouldn't receive a refund even if I had completed the form, so what's the point!
September 2020 by James Dashwood
Gas bottle (flogas BP etc) exchange was £10 more expensive than the price given on the website. Also took an 11kg bottle and gave me a 10kg in exchange...
