Building Societies in Reading, Berkshire

“Went down to Reading to open a new Flexi saver account and get advice on transferring funds from two existing accounts.We were helped by a lovely lady named Polly ,who gave out written instructions to carry out the transaction.Both my wife and I have been members for over 30 years and really appreciate dealing with experienced PEOPLE...hopefully Nationwide will continue maintaining high st branches and not be tempted into the unrewarding experience of exclusively online banking!”

“Excellent, kind, helpful customer service this morning from Denisa at this branch, who picked up an "overflow" call from HO as lines so busy. A rather complicated query to take in then help me sort out involving a lot of information. Denisa knew the system, what to look for to answer my questions. She was brilliant. I have received excellent customer service from Leeds HO, our local branch, and now two other branches that picked up overflow calls in recent weeks. Thank you all so much. Life is tricky in late 70s with the complexities of investing today. It is so good to be able to actually TALK to someone who is sensible, helpful, calls back as promised, knows their stuff about products and systems they work with. Well done.”