September 2023 by Nichola T
Omg what a shambles. Went for a burger King stood around for 10 min they shut the online system down. Ignored everyone who was waiting no information turned out they shut the whole burger Kong and all went off to work at the KFC. My daughter who was autistic was having a huge meltdown ignored by staff when asked what was happening. Went to KFC and then waited another 30_40 min for food. Horrendous there avoid at all costs
August 2023 by Liz S
Poor, inadequate and unstaffed. There?s nowhere for a mum with a baby and a young child to go to the toilet without leaving the children unsupervised! That?s uncaring and disgusting. Where is the duty of care for all types of customers! We won?t be stopping at Reading again ?
July 2023 by lydesvale
I was there with a coach party to use the toilets, and they were filthy both ladies and gents so bad in fact that some ladies refused to use them 20th July approx 6.30 pm. I asked to speak to the manager to be told there wasn?t one but there were two cleaners who were not to be found. Issues like this tat affect the public should be addressed immediately inspected regularly and dealt with. Our coaches will be avoiding this service area in future.
July 2023 by Greyvanman
We stopped here to grab something to eat and get a coffee on our way back home after an international flight. The whole experience was pretty poor. I nearly didn't get out of the car as the queue was nearly at the services entrance. That was a big clue as to why. Two staff were working inside. Nearly everyone ahead of us wanted a breakfast roll (which has to be made fresh to order). So one staff on rolls and the other one was moving product around the counter and emptying ovens, but not taking orders. After 15 minutes of waiting I asked for my standard order of two hot sausage rolls and a coffee. The rolls were not hot. To compound the problem there isn't a microwave oven behind the counter for 'health & safety issues'. Another issue was that the queue went across the sugar / stirrer station ruining the natural flow of customers. Queue on the left and exit right, people! I definitely won't be wasting my time here again. It's quicker to buy frozen sausage rolls from Iceland and cook them at home. . . .
July 2023 by Sharon P
Greggs! Bacon was dried out like a brick sausage was dried out the roll was rubbish hot chocolate was just powder and water and as for cappachino it was a flat white worst greggs ever and its like it ever time the other services are better
June 2023 by Mary R
I've seen more life in a dead corpse than the stuff at burger King. Even worse when the team leader was attempting to flirt with her staff 18.06.23 Everything was so much of an effort... sauce, effort, straw, effort etc
May 2023 by M9498QCianb
Dreadful. Mens toilets closed, Chow Asian Kitchen has one main course and no rice. It's 7pm, not midnight. Left and gone elsewhere. Massive queue at BK with one guy serving
April 2023 by B9789QQthomasp
burger king cashier got very angry and annoyed as they spent half an hour on someones meal to give them wrong food and it was very bland and cold
March 2023 by Alison M
This used to be a favourite stopping place on the way to London, because it has an extensive dog walking area. However, ever since the electric car charging points and a fence around them were installed, it's been hard to find a way in! There are also no dog poo bins. The ladies' toilets were also not very clean, despite a sign saying that a male cleaner was on duty. I looked in several cubicles before finding a fairly clean one. These issues are easy to resolve, so please do so, Moto!
March 2023 by Nelgumford
We were going along the M4, we needed a toilet, they had a toilet, it went well. As so often, it is just a little group of shops and resturants that have gone on holiday together. I wouldn't want to live there.
March 2023 by 923Dan
Quick splash and dash driving along the M4, at the Moto Service Area driving past Reading. All clean & tidy - lots of shops / cafes if you need them. Lots of free parking just outside the services. One of the better service stations in the UK.
February 2023 by 443kevind
Over £30 to park Truck , £20 on M&S food like last Monday , went warm up my food in customer microwave ( at baby feeding station) , refurbishment meant its gone , no contingency, no due diligence- zero planning ahead , who are the muppets who plan and manage this. Costa said No to warming my food - I can't believe the whole site had no access to warm my food £50 for F*** A** avoid if you have young infants as very little care or help .
December 2022 by 936darrenw
Smokers outside the entrance, blocking exits to the car park from the store entrance, doesn't appear to be any attempt to stop them by the building owners, shame.
December 2022 by christine m
Starbucks coffee area. Dirty, poor quality coffee and tea. None of us could drink it. Coffee tasted like they had re-used the ground. B
December 2022 by MST-HK
BURGER KING ? moto services reading westbound Moto West is satisfactory and good for a quick stop! But if you?re planning on shopping + food, I wouldn?t really suggest it then. I?m quite a fussy person but here are my thoughts. Burger King has some rather awkwardly placed tables in the middle of the shop and honestly not enough chairs but otherwise I?d completely recommend it. The food quality was excellent, ingredients rich in taste and generously spread in contrast to some other Burger Kings I can mention. SHOPS ? fairly good variety of shops, ranging from a WHSmith to M&S and good assortment of fast food, healthy leaning and native shops - including the North Cornwall pies store! CLEANLINESS ? the seating is okay, just covered in quite a lot of crumbs in some places. TOILETS ? the toilets were honestly a bit unclear of the signing. The men?s sign was in pink and person not exactly distinguishable from the women?s. Furthermore both toilets don?t have doors leading to them, you could peek in when passing through the hallway quite easily. However they are admittedly good and clean, despite flushing being a bit loud :) The WiFi is really useful too, however they could install more than just two charging points for electrical car travelers. Overall, a great place for a quick stop for food, also with a useful location! Could improve on the cleanliness but otherwise good.
