September 2019 by Nisan pandey
Purchased several sports items from here. Well managed store, reasonable price. Due to the impression of this store, Few years ago I visited Hudda City centre Decathlon and recently travelled more than 24 hours by bus to New Delhi’s Khelgaon branch all the way from Nepal. Loved its items.
July 2019 by King Wong
Needed a replacement tent pole that I had broken. Tried to order one but the wrong one was delivered to the shop, the manager and shop floor assistants gave me one from the display tent. Great service - very happy. They were excellent and very understanding and went out of their way to help.
July 2019 by Linas Dinis
Purchased bike for my daughter in Reading store very poor experience staff at the till doesn't know what are they doing. Lady at the till told me the bike will be in store to collect on the next day and that they will email me with confirmation for collection. I have called the shop about 50 times went trough all options available no one answers phone. CEO's please check What is going on in that store or you will loose costumers.
May 2019 by Ryan Gillmore
Great shop brilliant quality gear.....but they dont ever answer their customer service phone!!! Which is damn annoying i tried 10 times to get through !
March 2019 by Péter Bruzsa
Best place for any kind of sports equipment and a lot cheaper than elsewhere. Can only recommend.
March 2019 by Sabeena x
I found what I wanted quite quickly ,there is space to try on things and see how they feel and they also have changing rooms which is a bonus .The only bad thing was that the till management wasn't very good but overall it was great !
February 2019 by Mason Prescott
I decided to go to Decathlon to get my two Inner tubes replaced and fitted. Once the first job was completed it took only four days for a puncture in the back tyre to occur. I went back to get it fixed. However, once fixed it shortly got another one in the same place ten minutes later. This was poor installation from the worker since he didn’t check for stuff in the inner tube or tyre. When I got back from getting it fixed my front inner tube was broken. So, I went back and then got that fixed. That worker was informative and done a good job. However, once i got back the back one was gone again. I’ve accumulated around £40 for getting my inner tubes constantly replaced. These inner tubes should last for around 3 months. Before I went decathlon I had no problems.
February 2019 by Fratsy Ltd
Always a pleasure. They have the latest trends and at great prices.
January 2019 by Marcin Mlynarski
Very good prices. A large selection of products. A large selection of bikes.equipment for: running swimming playing football basketball volleyball cricket tennis darts gym and many others. Clean and tidy. Nice and friendly service. Easy access. A huge car park. I recommend.............
December 2018 by Ken Weary
How could anyone possibly dislike this store? The quality to price ratio is nuts. Everything is priced at a very reasonable rate. They have loads of sports gear for almost anything imaginable (even archery and boxing). I highly recommend Decathlon. You might not get name brands but you will enjoy whatever you leave with and it will last longer than you would expect.
July 2018 by Martin Millmore
Good store, but the tills don't work and add the items from someone else's basket to your bill. We were over charged by a fortune. No apology. Not uncommon from talking to others.
July 2018 by Jakob Strüve
Unfriendly, incompetent personal at the biking part. Not willing to help strangers. Miserable english communication skills, just not what you should be looking for if you want professional employees. Better go to another bike shop in Reading (Evans is best)
June 2018 by Dr Dillinger
Large tidy store with a lot of stock, everything is well organised and staff seem helpful without being pushy. Always impressed by the number of sports they cover, they do change the ranges depending on the season which can be frustrating if you like doing activities in what they consider the "off season".
Found what I wanted pretty quickly, service at the checkout was swift.
March 2018 by Kamber Devjianie
Loved the customer service i received from Jakub at Reading store.
I went to the store last week to get the tube of my bike tire changed where I met Jakub who sounded quite enthusiast and helpful. He listened to my problem carefully and suggested a solution – after a few minutes I was on my way with a new tube installed by him. Yesterday I went back to the store as there was a noise coming from the bike when I turned the pedals and found a couple of the colleagues in workshop who suggested I speak with Jakub. He recognized me straight away and advised that the shaft is going to pack up soon. He suggested purchasing a new bike, tried selling me one too but I wasn’t prepared to buy it. Following this I asked him for advise on changing the saddle and adding lights etc. which I had already purchased, he advised me on how to change them and volunteered to fix it on my bike too – very grateful.
Its unusual to receive such a fantastic customer service now a days and Jakub has restored my faith in the retail stores again.
January 2018 by Janice Tomlin
Very helpful young lady this morning when I could not find what I needed. She even came with me for second item also and took it out of Bix to show me properly. Well done. Wish I had got her name.