October 2023 by Christopher Hall
Shocking service. Booked my car in at 09H30 and paid for online a week in advance. Got a lift back to work and only went back at 14H30 after work. They hadn't even looked at my car. Took my keys and walked out. Still have not got my money back.
September 2023 by Muhammad Refaat
Booked an appointment and paid the full amount online (240 £) then they called 3 days before the date to inform that they need to reschedule my appointment to the following week.On the following week, i went, they apologised for not being able to work because the technician did mot show up. They told me to come anytime on the following Monday without an appointment, and my car will need an hour to complete the major service.Went on the following Monday, they refused to work because no appointment was booked. The guy denied asking me to come without an appointment and said that was maybe his colleague. He told me that my appointment was already rescheduled to the following Friday, without even asking if i am available, or informing me.On the following Friday, i took the day off to deliver my car. When i arrived they told me it needs 2.5 hours to finish! I had no other options so i said ok.After 2.5 hours i called, they said they need another 40-45 minutes to finish, probably they didn?t start by that time.Finally by 12:15 pm i took my car. I will never do the service at that branch again.
September 2023 by Arkadiusz R
I am starting this review process early as things are looking very bad. I may decide to modify my review if they sort the issue soon and don't play any games. Time will tell. 3 weeks ago I had all 4 tyres replaced in my golf with new tyres in this garage and boy what a massive mistake that was. Firstly, wheels were not balanced properly. After taking my car back to the garage I was assured that everything is working fine. It wasn't. 1min on M4 and car vibrates like a jelly doing 60mph and above. There was absolutely zero issues before I gave my car to this garage. I needed this car for a very long journey (over 1000miles one way) and in its current state its simply not safe to drive that distance. Despite explaining the situation to the staff no one wanted to help, told me they are busy. I had to rebook everything for my journey and find alternative car which cost me a lot of money!. Now that I am back from holiday I am facing more bridges. Despite booking a service with 2 weeks notice for 8.30 today and bringing car on time I was still told that it can't be done because they don't have enough staff today! This currently leaves me with car that is not usable on motorways for more than 3 weeks now. I was told someone will look into this tomorrow. We will see. If it doesn't move forward I will be demanding full refund and my old tyres back.12th August 12PM - Visit 1 (tyres replacement)16th August 8.30AM - Visit 2 (failed wheel balancing)8 September 8.30AM - Visit 3 (no action)
September 2023 by Peter Millen
If only all Halfords were like this, we had a slight problem on our way to Wales from Kent, our problem was sorted in less than two minutes. Excellent service would highly recommend.
August 2023 by Mike Zhang
If it were possible, I'd award zero stars. Regrettably, I stumbled upon the reviews belatedly; otherwise, I would have never opted for an MOT at Halfords. I made the booking close to a month ago, only to have it abruptly cancelled today due to an insufficient number of technicians. Astonishingly, there was just one technician available, and to exacerbate matters, they were scheduled to leave early. This entire experience has been an utter waste of my time. I strongly advise steering clear of this establishment. Despite their claims of being fully booked for the next three weeks, I found neighbouring garages with available MOT slots as soon as the following day. Halfords' services have left me immensely disillusioned, and I am resolved to never engage with them again.
August 2023 by Mr D F
I wasn't able to go to my usual garage as it was closed for holidays (independent owner, well deserved).Needed to get the car Aircon checked before travels. First class service from Halfords. Booked online with arrival time.Be aware, it's a busy location with other garages onsite, but as I pulled in, a service technician came out, recognised my number plate/car, and directed me to the service bay. (Pays to pre-book)I've always trusted Halfords for "off the shelf" stuff like: washer additive, oil, touch up paint, polish, stuff I can do myself. Now, I'd happily entrust service work too.Before: Aircon was running warm (so clearly not working).After: Halfords were efficient in service. I left feeling cold, for all the right reasons.Thanks to Marek & Ijaz.
August 2023 by Jana Miskarova
Good place, lots of things. Very efficient to make me my private numberplate . Thank you
July 2023 by Jordan
Updated - Still not a bad garage but would look somewhere else or at a different Halfords as these aren?t the bestHad an MOT & Service, car passed perfectly and had some minor changes during service which sadly led to the car not firing on all cylinders. However this was quickly sorted within 24 hours upon noticing and has been all good since. My review would have been 4 stars for this type of thing usually however, Cameron is a good lad with decent communication and got it sorted quickly.
July 2023 by Ravi Nadarajah
It's a good one-stop shop and well-stocked for my bicycle needs. ?
July 2023 by Greg Richards
Poor.Cancelled appointed as they couldn't meet the time I booked....Could have called me prior to coming
July 2023 by LT
Very very disappointed with Halfords Autocentre in Long Barn. Took my car for a brake check. They said they would call during the day. I didnt get any update. After work i went to collect my car and the staff i fojnd there had no knowledge about my car thus they didn't have any update to give. I found my car glove box withused dirty tissues and they had stolen my car spray.Service: Brakes
July 2023 by Rebecca Harris
Booked in for my MOT with plenty of notice. They called to cancel twice and did not help to find an alternative solution with MOT then near expiring. Not the first time the customer service has been a let down there.
June 2023 by Chris P
Booked for MOT and service for daughters car weeks ago. Called today with 2 days to go and told i would have to get MOT done somewhere else. Asked why they cant just move to another centre and told not possible and they would just cancel it. Asked what else i could do as MOT due and basically no help whatsoever and it was cancelled?..
June 2023 by Justin Thomas
Checked aircon and said it needed new part. Booked in 2 weeks later and when I arrived no part had been ordered. They tried to blame another party. I rang dealer who had part sat on shelf. It was not on back order.Waste of time and poor customer service. I went elsewhere and had it done the next day.Service: Air conditioning
June 2023 by Sobia Saddique
Awful customer service, and dishonest I took my car in for a full service and mot i get a call shortly after saying its failed due to a cut in the tyre which wasn't there when I took it in. Wanted to charge me £200 for a tyre upon collecting it looked like a clean Stanley knife cut?I will never use Halfords againI paid £200 for the service and doubt that was carried out properly either.Service: General repairs & maintenance
