December 2023 by ajith hettiaratchy
Most of the staff have a poor grasp of English. Have no idea what is happening in the bank. My security fob stopped working so braved the rain to Reading Branch. Was told they not have any fobs I have to call business telephone banking to order a new one. 15 mins of listening to a Ai bot was told I had to go to branch to get a new fob. Was advised I could access my account via their app. They will text a code within the hr. 2 hrs later still no code. These people make millions out-of their customer and get away with rubbish service !!!
December 2023 by M M
The branch recently hired a lady from Hong Kong. She is very polite, efficient and friendly.
December 2023 by Ra Shu
Worst bank and worst staff ever !!When I try to send money they keep holding my transactions and make me spend my whole day trying to verify myself to them !!! Staff are not helpful at all and the bank itself is worst !!!! ????????
December 2023 by David Catton
Closed today 28th November. Notice on door says alternative banking available in Wokingham or Basingstoke. RIDICULOUS!!!!!!!
October 2023 by Lemono Sharky
Easy access on the high street in a prime location with shops all around. Perfect spot in all honesty.
September 2023 by FitMonica
Mirban iqbal . Very helpful person and great knowledgeable. Many thanks
September 2023 by Nic Flava Hoskins
??To all customers and for them going into Reading. DATA BREACH THATS BEEN HAPPENING AND STILL MAY BE GOING ON I'm not a Karen I'm just a member of the public looking out for you. I was a member of this bank and now I'm NOT. Reading has big plan glass window that anyone can see in. The staff have their laptops facing towards the windows when loads of people walk past as it is public.I went in and spoke to the manager and told her but she was not interested she was rude. This has now been raised further up the pipelin?? come on sort this out
August 2023 by Mohammed Aftab
I spent 45min in a qué to see customer services, unfortunately had to give up as the low staff level was evident the bank whilst closing branches has not invested in more customer services staff. There were elderly, the staff appeared to struggling with customer queries perhaps more training is required.
August 2023 by gopi p
I had a wonderful support from this branch and special thanks to Mr.Mir who had helped me very patiently and was very customer service oriented. He had answered my all queries and try to help me to get my account sorted. His efforts are much appreciated.
August 2023 by Peter Robinson
Counter service is always so slow, you need to bring back a counter just for business customers. The queue of customers also isn't managed properly, most customers can probably use the machines downstairs if guided properly by a member of the team. Instead there are about 6 members of staff waiting around downstairs on their tabelts with only 2 people on counters. This bank is poorly managed and should do better, this is an issue week on week.
June 2023 by Sally Lake
Went to get some assistance with an old account and the young man who helped me gave me really useful advice about how to go about things. He made what could have been a complicated and stressful procedure much easier.
May 2023 by Emma
Absolutely useless went in on April 3rd to open a bank account for my daughter who's 14 was told it would take 5 working days but may be a little longer due to Easter fair enough! Still waiting have called 3 times seem to get someone in Delhi ?? Was given a reference number the first time told to call back In A week if still no card. Guess what still no card gave the reference number no record if the application someone would call me back still waiting!! Poor service to say the very least!!Guess
February 2023 by Tanuka Bagchi
We were helped by Elif, she was amazing !!
February 2023 by Ghada AlYagout
The staff are very helpful, made the whole process super smooth. Daniel, Elif, Mohammed, and Clover thank you all especially.
February 2023 by Rayan Albeladi
Elif She is so nice and very kind do her best for service, I really appreciate it
