March 2024 by Anatolie Popusoi
I've been with them for a long long time, they are the best bank around, never let me down!
February 2024 by Brett Pallister
James has been excellent. Very professional, helpful and solved some complex business banking quickly.
January 2024 by Michèle Aubourg
I always have friendly, prompt service here. Sarah was very professional and helpful today. I try to go at off-peak times though!
December 2023 by Eirini Dolioti
Very bad customer service. My first bad experience with this branch in the 10 years i am holding an account. Not listen to your needs just they want to finish with you quickly. So disappointing.
December 2023 by Kiril Hristov
Professional service but the queue took 40-60 min waiting on Monday morning?.
December 2023 by Omar Alkattan
If I could rate -1 I would for this branch (Reading Broad Street) highly disappointing service after being with Lloyds for more than 15+ years I will be sadly moving to another bank.
November 2023 by Me Hu
Very poor customer service. The old short lady told me to sit and wait, unfortunately all customers who came behind me were served and all gone and she was looking to serve any customer, while am sitting there for an hour.Finally, when I asked her, she said they called me but I haven't heard, I think I'm not deaf!Poor customer service ?.
October 2023 by Sami Tariq
Absolutely disgusted with the customer service at Broad Street Reading Branch especially member of staff, James. No resolution after two visits to the branch for the same problem.
October 2023 by Michael Cloke
Jula Dent was amazing. So patient and helpful. Give her a pay rise.
August 2023 by J B
Huge queue for the cashiers, with only one cashier open at its busiest time
July 2023 by Adel Brand
Kayli she is professionalThank you
June 2023 by ivan chincha
Very disappointed service there, 5 staff around holding a table each one meanwhile a long queue waiting for being attend no cashier available for more than 15 minutes and a rude old lady who I asked for more cashiers told me to go back to the queue. The service is very poor.
May 2023 by burak martonalt?
Very nice people up there, especially Andy who helped me to open a new account and explained every detail about banking system and my responsibilities. It was very informative and helpful for me. I am so glad that I stoped by and open a bank account up there. Thank you Andy and Lloyd Bank! Strongly recommended bank and branch...
May 2023 by Linda Carver
Having closed all the other Lloyds banks in Reading (Theale, Tilehurst and apparently all others apart from Woodley), the Lloyds Bank management have now decided to close the one in the town centre for I month for refurbishment!! It's hard to believe really. I went into Reading town centre on Friday, 28th April with the sole purpose of going to the bank. It was closed from that day, though there was nothing on their website at that point to advise this (there is now, as of Tuesday, 2nd May), There was an employee just inside the doorway when I went there pointing out the sign advising the bank was closed. She also advised me and other customers who were hoping to get some sort of service from the bank that we could go to Woodley or Maidenhead instead. She had to be joking! What terrible customer service.
April 2023 by Cristian Brasoveanu
Disgusting staff! Lies the customer!!
