Bad experience with staff in returning an item.I had to return a click-and-collect order. Did everything according to the instructions given to me online through my M&S account, got a refund barcode, took that and my item to the returns & exchange till. The staff member handling the returns repeatedly told me she couldn't... read full comment
October 2023
I used the cafe and changing toilets today. Waited fifteen minutes to be served the tables were full of dishes no cutlery. We were told short staff. Only two of us today. I used the parent toilets both bins were overflowing with nappies. What’s happened to this store???
