January 2024 by Maria Schönfeld
Visit on December 30th, at 15:16First time here after a visit to IKEA and I will never be back. Customer service is a zero. Never had I encountered such an unfriendly service at mc Donald's.Reason : made my order as usual at the self-check out machines. Paid, but the machine had no paper and I didn't pay notice to my order number. Went to the counter to let the staff know that the machine had no paper and I wouldn't know my order. It was also really busy at the store and I was told to wait, someone would come. But the lady who I spoken to didn't give notice to anyone else and continued working. I waited a bit, then went on to ask another staff member. She was so unfriendly, in reply I got a "so what!?". I said I don't know my order number. She silently pointed at the colleague at the counter, a younger guy. I said I did make an order already, just need to know my order no so I can pick it up. She was clearly unpleasantly annoyed by me, rolled her eyes and went on to check my number after I gave her the details of my order. It was not a big deal to check and politely reply to my request. But the attitudes of the staff there really made it an unpleasant experience.
December 2023 by Dean Collins
A truly disappointing experience, my fries were limp and flaccid and served to me just above room temperature. The 15/20 minutes we waited for our relatively small order (2x filet fish meal + 20 chicken nuggets) we feel is unjust as it was 3.00 am and we were the only customers. No apology, no excuse.?
December 2023 by Martin Bond
Waited nearly 20 minutes for just a burger. This was at 10pm, the drive through was dead and a Deliveroo driver in front of me waited at least 10 minutes as well.
December 2023 by Don G
Still remains the worse McDonalds in the country, probably the universe! I think roughly 85% of the orders I have made have been problematic, mostly due to just not reading the order correctly. This occasion, whilst waiting in parking order bay 1, I watched the staff member walking around the car park looking (not realising she had my food). She went and checked spaces that were not even order bays. Then she approached my car (passenger side randomly) and asked if I was order no.1? I knew what she meant (collection point number 1), but there is a big sign with a big number 1 on it right behind my car. This shows lack of training and complete lack of common sense. The order was also wrong, considering it was just a McFlurry and a caramel pie, there must be some serious illiteracy issues in Reading!
December 2023 by James Ashwin
Ordered on the app. Turned up at the drive through, which was broken, not able to order. Drove round to the next window, where the guy couldn't find my app order. Eventually found it and sent me on to the food service window where, as usual, they told me to go and park up and wait. 10 minutes later the guy waddles over with my order. Except he's only given me one of the two things I've ordered. After making me show my receipt to prove I'd ordered two things, he heads off again to get the other one. He stops a few times on the way back to give some other patient folks their orders and then hands my other item over with the humblest of apologies: "there y' go". Food is ok, not great. Big fany of maccy Ds, but this one is the worst.Vegetarian options: Veggie burgers or some fake meat options.
December 2023 by Phil P
Food was as good as any other McDonald's. Didn't get the runs after so bonus points there.Could do with clearing collected orders from the screen instead of having to shout out the latest ones across a crowd .
November 2023 by Dave D
It's a McDonald's. Not sure what else I can say. We all know what we're getting. I was curious about the new Philly cheese stack thing but just looked too ick for me so avoided.
October 2023 by Lisa Brown
On the 9th September we had to wait for 14 minutes to get two milkshakes and a McFlurry, hottest day of the year we all see the weather forecasts you should have been prepared for such an influx of customers....Fast Food...sadly NOT that day
October 2023 by Kuli elo
For such a busy McDonald's they really are doing well. You don't have to wait too long for your food and the stuff is pretty friendly.Parking: Lots of parking as it's near Sainsbury'sYou may not park right in front but you won't struggle for parking there
October 2023 by richard g
Called in 20th September at around 8.45pm, very simple order, we were number 17. Ridiculous wait of over 25 minutes, order number 25 was coming out, finally found a staff member and the order finally appeared, got home it was cold and soggy, very poor
October 2023 by rick brown
Ordered a happy meal and a big tasty.Food given about 20 mins after order minus chips for both drink missing for happy meal. My burger looked like it should stay on the floor.bacon was not even in the bun but st the side cold and not very tasty. Would not take my grandaughter there again ever. Fast food and tasty, not in my expeirence. Shoody and shameful. Mor interested in the deliveroo pick ups which were on a shelf for all the time i was there. Cold i would guess prior to delivery.
October 2023 by RICHARD CLARKE
I ordered 2 quarter pounder meals plus nuggets through Uber Eats it took nearly an hour and when I got the food the burgers were cold and the ice had melted in the cokes making them weak and flat. It was not Uber delivery guys fault as he went from A to B quickly. Really bad and expensive food for £30.
September 2023 by Michelle Wharton
Nothing wrong with McDonald's Calcot except that they insist on giving you your drinks/shakes/ice cream BEFORE asking you to park up to wait for your order.I'm sick of melted Ice cream, watery drinks and sloppy shakes.Can't I have the drinks served fresh when the meal comes please?
September 2023 by Tracy Dyer
We had to get a refund and leave. Very bad experience this morning. Disgusting behaviour from female member of staff, I do have photo of her if management are bothered how their staff treat their customers. Although I will not be returning.
September 2023 by Shane Clare
Kirsty store manager takes bites out of peoples burgers and spits in there replacement when they complain avoid at all costs HQ